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Docs Express Concerns with Health IT

Docs Express Concerns with Health IT

On Wednesday, Physicians Practice held its second tweet chat, this one focusing on health IT. Over the course of an hour, we asked a group of healthcare professionals and technology experts a handful of questions about how they view health IT and how they see the industry evolving moving forward. The discussion was insightful, and amid all of the gifs, links, and emojis shared, the overall sentiment was that, while improving, health IT has a long way to go.

We asked participants to give health IT a grade, from A to F with results being mixed. Some gave the industry an "A," citing its ability to improve value-based care delivery, quality, cost improvement, and innovation. Other experts came in at the other end of the spectrum giving Health IT a "D" for pushing out systems and services that were not user-friendly. The majority of participants were in the "B to C" range, acknowledging that improvement is needed, but many are committed to that improvement, and like any industry, there's good and bad, but the overall trend is moving to empowering physicians.

When asked what the most frustrating thing about technology at their practice was, health experts were on the same page, citing work flow and interoperability difficulties. In addition, they expressed concern over regulatory obligations and having their needs heard.

During the tweet chat, physicians made it clear that while they get frustrated with technology, they could not live without it. Health IT professionals pointed to phones, EHRs, billing, faxing, and scheduling systems that been improved with the advancement of technology. Doctors say they enjoy the fact technology allows them to be in contact with patients more often.  

Linda Girgis, a South River, NJ-based physician said that she could not live without the ability to E-prescribe for her patients, while pointing out she is not able to do as often as she'd like.


When we asked how participants would like to see EHRs improve, the responses were diverse. Making results from the EHR more accessible to patients, more user-friendly, interoperability, and getting physicians involved in the development process were all brought up.

Enthusiastic participation in the tweet chat showed that physicians are willing to adopt technology into the practice of medicine, as long as the technology allows them to continue to do their job unhindered. At the same time, the health IT professionals who took part in the chat were very receptive to what physicians had to say regarding the direction of technology in healthcare.

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