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Audrey "christie" Mclaughlin, RN

Audrey "christie" Mclaughlin, RN

Audrey “Christie” McLaughlin empowers physicians to grow their practices and better the lives of the patients they serve. Audrey is the CEO of McLaughlin Sales Group LLC, creator of the series Customer Service from the HEART, and creator of physicianspracticeexpert.com, a sales and consulting firm that specializes in the business of medicine. Audrey has more than 12 years of experience in helping physicians and hospitals provide the best medical care while growing revenue and keeping costs down. She is an expert, entrepreneur, author, speaker, and is active volunteer in her community. E-mail her here.

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Improving the patient experience is often an easy task, and reaps great rewards for both providers and patients.

Physicians may not have time to think about career progression. But if they don't advocate for themselves and their practices, they will be left behind.

Successful practice owners encourage personal development for their team; one of my very favorite ways to do that is through required reading.

It is easy to concentrate on what's wrong at your practice. But good communication between staff and management can cure many ills.

At this point in the game, you have to know that marketing your practice on social media is necessary, if not absolutely required.

Wondering if social media marketing is worth it? Here's how you can determine your ROI for time spent on social media.

Practices that offer ancillary services to their patients must take marketing their customer services seriously, if they wish for success.

Many practices struggle with hiring a front-desk person. If your recruitment lags, think about hiring for the "right" personality.

Stage your practice for success by taking the steps to identify and market it to your ideal patient.

Having a patient portal and using it efficiently are two different things. Here's how to get your patients on-board in four simple steps.

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