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Judy Capko

Judy Capko

Judy Capko is a healthcare consultant and author of the popular books “Secrets of the Best Run Practices,” 2nd edition, and “Take Back Time.” Based in Thousand Oaks, Calif., she is a national speaker on healthcare topics. E-mail her here.

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It is important for practices to participate in patient-centered programs in order to focus their culture on improving the patient experience.

Physicians can often be pulled in too many directions. Developing strategies to better manage time is one solution.

Technology is an important factor in improving the way you care for your patients. Unfortunately too many practices fail to use it to communicate with them.

Without everyone's cooperation in your practice, change results can be compromised. Here are a few steps you can take to avoid sabotage.

Do you know what type of role you want your practice manager to take on? Be clear about your expectations upfront.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

Patient access is getting increased attention through reform initiatives. Here are five steps you can take to make sure patients get appropriate access to care in your office.

Many physicians appear invisible when someone does an Internet search — unless they want to be lost in the fray, it is up to them to make sure they have an accurate listing.

Marketing is a powerful tool that physicians can use to build up their practices and foster improved professional relationships.

There are many misconceptions about what it takes to be effective in marketing a medical practice. The best approach is to have a plan — a comprehensive, written marketing plan.

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