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P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.


With year-end coming up fast, now is the time to assess your business practices. Here are some thoughts.


Did you know that your insurance payers have very specific rules that you are required to follow? Don't leave money on the table.


Knowing and understanding your payer mix is critical in your business operations, and overall inflow.


What would you say if I told you that the billing department should be the heart of your business?


Are you celebrating and thanking your staff on a daily basis? If not, you could be creating a negative working environment.


A practice consultant takes some time out to visit various practices, learning of communication gaps and training needs.


What is going on in healthcare right now has the potential to really affect your practice. Be ready and brace yourself for changes.


When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.


Knowing you practice's accounts receivable is critical, and knowing how to manage it is key to your bottom line.


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