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P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.

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With year-end coming up fast, now is the time to assess your business practices. Here are some thoughts.

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Did you know that your insurance payers have very specific rules that you are required to follow? Don't leave money on the table.

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Knowing and understanding your payer mix is critical in your business operations, and overall inflow.

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What would you say if I told you that the billing department should be the heart of your business?

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Are you celebrating and thanking your staff on a daily basis? If not, you could be creating a negative working environment.

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A practice consultant takes some time out to visit various practices, learning of communication gaps and training needs.

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What is going on in healthcare right now has the potential to really affect your practice. Be ready and brace yourself for changes.

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When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.

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Knowing you practice's accounts receivable is critical, and knowing how to manage it is key to your bottom line.

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