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P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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Updating and writing down your billing process provides multiple tools for you and your staff, and helps ensure payment success the first time.

Having a clear process in place to create and implement practice policies is critical. Be sure your staff understands where they fit into this process.

Do you have a set policy for sending your delinquent patients to collections? By implementing a clear policy, you have a greater chance of collecting on those accounts.

Performing an audit on your denials will provide a clear picture of where you need to focus your attention in the billing process.

Having a very well written financial policy isn't enough. It's all about staff training and verbal explanations to patients.

One way to ensure patients understand your payment requirements is to ask them to sign a payment policy. Here's a sample policy to consider adapting for your practice.

If your practice accepts medical liens as part of your payer mix, it's a good idea to have a specific follow-up plan in place.

Knowing how many support staff you need will help you manage your practice and assist you in making good financial decisions.

By knowing what is going on in your community, you can plan to attend events in advance and turn them into great marketing opportunities.

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

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