P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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The rules for being an out-of-network provider with California's new healthcare exchange plans just changed. Here's what you need to know.

Last-minute holiday vacation requests can put a strain on your practice. Here are some ways to avoid the turmoil.

Keeping your team informed of administrative policies will help keep billing and collection errors in check.

Do all of your employees understand what professional e-mail communication is? If not, it's best to get that clear, ASAP.

As a business owner or practice manager you are always looking for the "dream team" to fulfill the needs of your company. Building a team is easier than you think.

Stepping up your customer service can be enlightening and rewarding. Following up with patients is one way to find out how well you are doing.

Updating and writing down your billing process provides multiple tools for you and your staff, and helps ensure payment success the first time.

Having a clear process in place to create and implement practice policies is critical. Be sure your staff understands where they fit into this process.

Do you have a set policy for sending your delinquent patients to collections? By implementing a clear policy, you have a greater chance of collecting on those accounts.

Performing an audit on your denials will provide a clear picture of where you need to focus your attention in the billing process.


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