Topics:

P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

Posts by Author

As a business owner or practice manager you are always looking for the "dream team" to fulfill the needs of your company. Building a team is easier than you think.

Stepping up your customer service can be enlightening and rewarding. Following up with patients is one way to find out how well you are doing.

Updating and writing down your billing process provides multiple tools for you and your staff, and helps ensure payment success the first time.

Having a clear process in place to create and implement practice policies is critical. Be sure your staff understands where they fit into this process.

Do you have a set policy for sending your delinquent patients to collections? By implementing a clear policy, you have a greater chance of collecting on those accounts.

Performing an audit on your denials will provide a clear picture of where you need to focus your attention in the billing process.

Having a very well written financial policy isn't enough. It's all about staff training and verbal explanations to patients.

One way to ensure patients understand your payment requirements is to ask them to sign a payment policy. Here's a sample policy to consider adapting for your practice.

If your practice accepts medical liens as part of your payer mix, it's a good idea to have a specific follow-up plan in place.

Knowing how many support staff you need will help you manage your practice and assist you in making good financial decisions.

Pages

By clicking Accept, you agree to become a member of the UBM Medica Community.