P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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Making a few simple changes to your cash-handling procedures can potentially save your practice thousands of dollars.

Having a great collections management policy in place at your practice can serve you very well, and keep your accounts receivable on track.

Close communication with patients is vital to good collections. Send a collection letter after three failed statements, so patients know you mean business.

Identifying your medical team's value to the practice and communicating that properly can yield amazing results.

If you have not set specific job expectations for your staff members, slacking behavior might have more to do with your oversight, than it does laziness.

Do you have a specific dress-code policy implemented in your practice? If not, here's how to get started.

Five Things to Never Say to Medical Practice Staff

If you are struggling to increase productivity from your staff, one thing you can do is take a step back and evaluate how you communicate with them.

If your medical practice wants to get paid for services, make sure that you understand your true responsibility to the patient, and for working with the insurance company.

If your medical practice wants to get paid for services, do not accept financial responsibility for medical expenses that your patients incur.

Just a few changes in your operations can create a whole new atmosphere for your patients and encourage them to return to your practice.


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