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Susanne Madden

Susanne Madden

Susanne Madden, MBA, is founder and CEO of The Verden Group, a consulting and business intelligence firm that specializes in practice management, physician education, and healthcare policy. She is also COO, National Breastfeeding Center, and cofounder, Patient Centered Solutions. She can be reached at madden@theverdengroup.com or by visiting www.theverdengroup.com.

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The best way to optimize your sales price, no matter what the market conditions are like, is to optimize your operations.

Receiving maximum practice compensation requires everyone to be on board. If you have a partner who simply won't comply with practice goals that can really hamper your practice. Here's what you can do to motivate your docs.

Hiring an administrator or practice manager may be one of the most significant hires you make. But how do you hire one successfully?

Payers are mobilizing their reimbursement models to ensure that they are paying only for "quality" and "efficiency" in medicine.

Understanding third-party payers can go a long way to making your life easier.

Even if you've had a site for years, it's worth reevaluating what information lives there and update it from time to time.

Creating well-written job descriptions for all of your practice's positions is a must-do for your practice.

For small practices, the ongoing monthly costs of an EHR may simply not be affordable. So what alternatives are out there?

A company's mission statement should represent the core values and ideals of the founders' vision for their practice.

No employer ― medical practice or otherwise ― is too small to need a comprehensive employee manual. Is it time to update yours?


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