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Medical Practices: The 2012 Year In Review

Medical Practices: The 2012 Year In Review

For the better part of 2012 I have been blogging for Physicians Practice’s Practice Notes and I am so thankful for the opportunity to share my experience and my opinion (because let’s face it, I am very opinionated) with you during 2012.

Here are some of the things we have learned:

  1. It is important for your clinic to be on time, be honest and apologetic, and have a bail-out plan when patients take up too much time with non-medical issues.
  2. You should declare your office a Gossip Free Zone!
  3. Don’t let your office manager sit in his/her office, they should be out in the clinic.
  4. Don’t buy or sign up for ancillary services without performing or having performed a reimbursement analysis.
  5. Focus your office on customer service.
  6. When staffing your office, it is quality not quantity that pays off.
  7. Registered Nurses can be great assets in primary care/family practice offices.
  8. Convert to an EHR, it is time to get rid of the paper charts.
  9. It’s okay to use a billing service in primary care, if your billing staff is inexperienced and your volume is high.
  10. Don’t let no-shows get you down, there are remedies for that.
  11. Get rid of the closed glass partition between your receptionist and waiting room.
  12. Increase patient satisfaction using Customer Service from the H.E.A.R.T.
  13. Find creative ways to market.
  14. There are more than 10 reasons you can be thankful this year.
  15. Hire a marketer!
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