While there are a lot of definitions around "quality," we have a long way to go in understanding what constitutes patient satisfaction in medicine.
It's OK to ask your patients for a positive review online — it will help build your reputation with new patients.
Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.
A recent case of a patient left in the cold in Baltimore is not an aberration, it's a symptom of a larger problem with this country's health care system.
Physicians implement checklists when they are providing clinical care for patients — but what about emotional support?
Here are nine things you can be doing to ensure that your practice is putting its patients first.
Dr. Melissa Young on a less heard about target of sexual harassment in the workplace: physicians from aggressive and inappropriate patients.
You will likely have an issue with sexual harassment at your practice, here are six ways to deal with the problem and ensure it gets resolved.
These will help physicians empower patients to get involved in the diagnostic process from the moment they first meet.
Every practice has them: disgruntled employees and patients. Here's how to handle their complaints and avoid lawsuits.