Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.
When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.
A recent ruling on patient suicides by the Florida Supreme Court puts physicians at added risk for something they have little control over.
Has a turkey come into your office for an appointment? Use this doctor's example on how you should treat them as a patient.
Sometimes physicians are forced to terminate a relationship between themselves and a patient. Here are six ways to do that.
Don't let a situation with an angry patient get out of hand. Here are steps to deescalate aggression in the exam room.
Patients are using misinformation on the web to call in orders for medication, in a growing problem known as "fast food medicine."