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Dealing with Awkward Patient Encounters
Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.
When Medical Professionals Get Involved with a Family Member's Care
There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.
Training Medical Practice Staff to Deal with Angry Patients
If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.
Dealing with Disruptive Patient Behavior
When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.
The Patient-Physician Relationship: When Does it Start?
Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.
Patients: Hospital Privileges Don't Mean Overruling Care Decisions
Getting patients to understand hospital privileges — and what I can do for them when admitted — is often a difficult discussion.
When a Patient's Family Member Hinders Physician Care
A recent interaction involving a patient's mother makes me wonder why we can't dismiss family members and if there's a lawsuit on my horizon.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Dealing with 'Problem' Patients
Both physicians and patients enter a practice visit with certain expectations. Sometimes they are the same but sometimes, they differ and the relationship can get strained.
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