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Five Steps for Improved Customer Service at Your Medical Practice
Making the holiday spirit the norm at your medical practice can result in more satisfied patients, happier families, and an increase in referrals.
How to Mitigate Opioid Prescribing Risks at Your Medical Practice
Physicians without proper opioid prescribing policies may unknowingly help patients engage in illegal activities, and they could face liability issues.
Ethics on Ending the Patient-Physician Relationship
Need to “fire” a patient for non-payment or disruptive behavior? There are ethical principles to consider.
Patients Should Always Get a Second Opinion after Seeing Dr. Google
When you can access information about anything at any time, it's hard to separate good and bad medical information. That's where doctors should come in.
The New Face of Drug-Seeking Behavior
Drug-seeking behavior has evolved into patients wanting new medications for older ones they've self-prescribed or demanding medications I don't feel they need.
Physicians Must Be Prepared for All Kinds of Patient Behavior
Medical practices are like any service-based profession, so there are bound to be unhappy, uneducated, or just plain strange customers.
Avoiding Patient Dismissal at Your Medical Practice
At your wits end with one of your patients? Here's what to do before showing him the door.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Dealing with 'Problem' Patients
Both physicians and patients enter a practice visit with certain expectations. Sometimes they are the same but sometimes, they differ and the relationship can get strained.
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