Create office policies
"Pain will usually fall into reasonably predictable patterns. If a patient continues to complain of pain beyond the time when the pain from whatever procedure or problem they've had should have dissipated, then there is one of three things going on — the patient has a complication, another condition has arisen causing new pain, or they're conning you," says Sucher. It's important to have a plan for how you will deal with these patients.
Often physicians just want to get a drug-seeking patient out of the office as quickly as possible. They don't have time to negotiate with a difficult patient, don't want to risk being accused of improper prescribing, and the thought of getting into a conversation about substance abuse can be daunting.
McNichols makes his policies clear at the outset. "If I'm at all suspect I simply tell people that I don't prescribe narcotics for new patients until I've reviewed their old records. I also tell them that if there is any discrepancy between what they've told me and what their records indicate, they won't be my patient."
Here are some ways to keep drug-seeking patients from slipping into your practice:
- State your position clearly — don't be seen as an easy mark.
- Ask for a list of all previous doctors on the new patient intake form.
- Ask about all current medications and those from the recent past.
- Get a medical record release and let the patient know you'll be reviewing records from their previous doctors.
If you find yourself caring for a drug-dependent patient who has no diagnosable pain, you can:
- Offer nonnarcotic treatment options, but realize that a drug-seeking patient will likely not go along with such a plan and may seek care elsewhere.
- Point out the risks of addiction and refer the patient to a psychologist, addiction specialist, or drug treatment program.
- Refer the patient to a pain specialist.
It's important to remember that pain medications are not the only problem. Plenty of people are addicted to benzodiazepines, muscle relaxants, and sleeping pills. Sucher points out that it's extremely difficult to get patients off benzodiazepines, the determining factor being the dose they've been taking and for how long. Great care must be taken to wean these patients properly — or have them undergo supervised withdrawal — in order to avoid potential adverse effects.
Protect your practice
Whether you're prescribing narcotics or choosing not to prescribe them, documentation is critical. Thorough notes regarding your decision-making is the best defense should any questions arise.
If you are prescribing, records should include a history and physical, evidence of any nonnarcotic treatments that have been tried, what adjunct therapies are being used (such as physical therapy or relaxation techniques), periodic re-evaluation of the diagnosis and pain levels, and how the patient is responding to treatment. If a patient has a history of substance abuse, that should also be included in the record, along with how you are approaching their care given that history.
When you elect not to prescribe narcotics, be honest about your reasons. If you feel that taking care of a patient who needs ongoing narcotics is simply beyond the scope of your practice, you have the right to refer the patient elsewhere.
Pain specialists are very adept at managing these patients, but they're not immune from being taken advantage of. "You have to care enough to keep a clean practice," says Stewart. "In our practice every patient getting narcotics signs a contract. It says they'll get their meds only from us and only from one pharmacy, that they may be required to be evaluated by a psychologist, that we will drug test them, that we never prescribe on weekends or after 4:00 p.m., and that if any of these conditions aren't met we reserve the right to dismiss them from the practice and refer them elsewhere."
He adds that two-thirds to three-quarters of patients he tests for drugs in their system "come back positive for something — marijuana or other street drugs, some other prescription medication, or sometimes they don't have the drug I'm prescribing in their system at all. If a patient refuses a drug screen they're dismissed from the practice with arrangements for a weaning schedule."
How to Spot Drug-Seeking Patients
- Vague symptoms of pain.
- Conditions that are difficult to prove or disprove — low back pain, neck pain, migraine, renal colic, toothache.
- Pain that doesn't make sense; symptoms that don't add up.
- Requests for medication by name and dose.
- Medical knowledge beyond the realm of what you see in the average patient.
- Allergies to nearly everything — except the drug of choice.
- Patient calls ahead to see who is on duty at the clinic, ER, or urgent care center.
- "Bad-mouthing" previous physicians.
- Hesitant to follow through with a work-up to get to bottom of a problem.
- Losing prescriptions or medications.
- Alert from a pharmacy or insurance that a patient is getting meds from several sources.
The bottom line is, if you suspect a patient is addicted and seeking drugs, use common sense, listen to your intuition, document thoroughly, and always keep the best interest of the patient at the forefront. It's your responsibility to prescribe the right drugs for the right patients at the right time. Be attentive, compassionate, and prudent with your pen so that both you and your patients are comfortable.
Karen Childress can be reached at editor@physicianspractice.com.
This article originally appeared in the June 2004 issue of Physicians Practice.
