Ott undertook contracting on her own, noting that the process wasn’t excessively painful (although it might have stung more had she felt negotiations were worth pursuing). “You have to be tenacious and determined and have a modicum of savviness with contracts, but not more than that,” she says. “It didn’t take me long to figure out that one insurer’s contract was a lot more stringent and offensive than all the others, and it didn’t take me long to figure out that I didn’t want to do business with them.” Further strategic thought about where she wants her practice to be positioned in the future led Ott not to accept Medicare, either.
Handling your own contracting isn’t a bad idea, provided you’ve got the time. “You’re not going into practice,” says Weith. “You’re going into business and your business is a medical practice. You need to know how that business works. You need to know enough so that you can smell a rat someday.” This is tricky business, to be sure. Consider looking for a consultant who’s willing to offer coaching services to get you started.
Even if you strike out on scoring a fee increase, you may be able to pick up some other concessions, such as contract language changes that could reduce your practice’s administrative burden over the long haul. “Remember, that contract was written with the best interest of the person who wrote it in mind,” counsels Weith. “It really is each person’s responsibility to look at that contract and make sure they understand each section, and pick out anything that’s unacceptable to them and try to get it changed.” If nothing else, the exercise will help you understand what those contracts really mean to your practice.
Key areas to examine:
- Timely filing — You’ll want at least 90 days.
- Equal appeals periods — If the payer says it has 12 months to recoup an overpayment, you should have 12 months to appeal an underpayment. At a minimum, try for six months.
- Termination — After the initial contractual period (usually two years), you should be able to terminate your contract with the payer with a given number of days notice, regardless of where that date falls in relation to your “anniversary date.”
Monitor protocols — and yourself
Too many new-to-practice physicians fail to grant communication with their own employees the importance it merits. For at least the first three months, says Borglum, “You should be having at a minimum a one-hour meeting with the team every week, come hell or high water.
“Have a running list of everything people want to see improved,” suggests Borglum. “For example, not having a pass-through collections system or a recall system, or the scheduling’s bad — you’ll catch these things early if you have a process.” On the other hand, if you don’t have a channel for that communication, you’ll have little hope of knowing there’s even a problem.
Some common difficulties can’t be helped by even the best staff in the world, though, and will require a hard look in the mirror. A prime example: getting behind on your charting. What physician really loves the documentation process? But it has to be done for the sake of reduced liability and maximized reimbursement.
Now’s the time to get the charting process down pat — when your schedule isn’t yet jam-packed. Whether you use the “fourth exam room” concept (type “time on your side” into the Search Articles box at PhysiciansPractice.com to learn more), or structure patient appointments to allow you to complete a note during the visit, the process itself doesn’t matter all that much — just have one, and stick to it.
A little help from friends
Borglum recounts a recent call for help he received from a physician who was complaining about being a month behind in charting — and therefore a month behind in billing. When asked how the problem arose, the physician admitted to simply talking too much. “That may be personally pleasing and satisfying to her,” Borglum says, “but she can’t get the work done.”
A consultant really can’t fix an issue like this for you; only you can make the decision to curtail your gabbiness. Still, gather a support network around you. This will help enormously as you start sorting through both self-assessments and those that need to occur at the practice level. “I’m acquainted with several physicians in the area who act as my personal community,” says Ott. “I might say, ‘Can I compare my privacy policy statement to yours?’ And people have been overwhelmingly generous.”
No matter how well-prepared you are, however, be mentally ready for plenty of unexpected twists. “To be happy in a new practice venture,” says Ott, “there has to be a certain lack of risk avoidance and a little bit of comfort with uncertainty. Maybe more than a little — it’s a leap of faith. People ask me what I’ll do if a certain situation comes up, and I just smile and say, ‘I guess I’ll figure that out when it happens.’ My mantra is ‘all is well.’ I tell myself that every time something new comes up.”
One final word of encouragement from Ott, who says folks are surprised when she tells them things in her practice are flowing so well: “It’s as if I told people I was picking up my automobile and carrying it to work — they think [starting a practice is] Herculean! But it really wasn’t — it was fun and it was a challenge.”
Laurie Hyland Robertson is a senior editor with Physicians Practice. She has been in the medical publishing field for more than 10 years, working editorially on both clinical and business-oriented healthcare topics. She can be reached at LCHRobertson@physicianspractice.com.
This article originally appeared in the July/August 2008 issue of Physicians Practice.
