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Human Resources

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3 Personality Types You Don’t Want on Your Staff
Negative Nellie, Bitter Betty… Sound familiar? Here’s our advice on spotting a spoiler.

A Job Well Done
Real-world, inexpensive ways to motivate employees

A Little Help From Our Friends
The first Great Practice Makeover hit the road this spring, paying a visit to the physicians of New Horizons for Women and their staff. Our mission? Help them raise revenue and quell culture clashes. Apply our expert advice to your practice.

A Satisfied Staff Pays Off
For just over $200, this office manager boosted morale and gave employees another reason to continue working for Allergy and Asthma Associates.

Adding a Physician?
How to help new physicians fill their schedules and fit in fast

Adding Nonphysician Providers
Atlanta Obstetrics and Gynecology has employed nurse-midwives in its practice since the early 1980s, but it doesn't think of them or its nurse practitioners as

Attitude Adjustment
The toughest practice management problem: human nature.

Be Safe, Not Sorry
More assaults occur in the healthcare and social services industries than in any other

Bonding Your Billing Staff
All about bonding your employees

Can We All Get Along?
Generational conflict is a fact of life in medical groups. But can the ideals of different generations be closer than everyone thinks?

Cool the Fire on Your Front Desk Lines
How to better manage phone traffic, and phone staff

Cost Sharing
Use an allocation of expenses document to save arguments later

Dividing Overhead
Physicians are fighting over how to divide overhead fairly. Here are some equitable suggestions.

Do Managerial Roles Pay?
Setting up a compensation plan for physician managers

Eat What You Kill
Consider switching to an “eat-what-you-kill” compensation plan, grounded on activity-based cost accounting

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