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Operations

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'I've Got Some Bad News'
Advice on physician-patient communication

‘The Patient I Wish I’d Never Met’
Plastic surgeon Suzanne Kim Doud Galli on how an ordinary nose job turned into the worst case of her career.

‘What Surprised Me Most About Being a Physician’
Internist Kathleen Summers learns about keeping an open mind when there’s no evidence as she encounters patients who want to try alternative medical treatments.

12 Tips for Making Your Practice Greener
Medical practices in America generate millions of tons of solid waste each year. We tell you how to use your purchasing power to buy products that you can reuse instead of replace.

2010 Vision
The generation that changed the way Americans think about free love and the Volkswagen will soon turn its energies in new directions.

3 Personality Types You Don’t Want on Your Staff
Negative Nellie, Bitter Betty… Sound familiar? Here’s our advice on spotting a spoiler.

5 Keys to a Better Practice

6 Things You Should NEVER Say to a Patient
Let’s face it: Like everyone else, physicians don’t always say the right things. Here’s your guide to six common phrases physicians too often say to patients.

7 Ways to Make Your Patients Smile
Amid the stresses of running a medical practice, it’s sometimes hard to find the time to keep your patients happy. But keeping your patients smiling is good for your wallet and your psyche.

7 Ways to Spruce Up Your Office on a Shoestring
Tired of the same-old office decor but can’t afford a makeover? No problem: Here’s how to make your space shine without spending a bundle.

A Better Office, By Design
One physician's experience with office design

A Better Way To Practice
Results from a study on improving practice efficiency

A Fair Trade?
What you can and can't do when it comes to collections

A New Diagnosis
Is too much work making you work harder?

A Stress-Reduction Guide That Works
Forget herbal tea and bubble baths — a physician’s stress requires a more aggressive treatment. Here’s how to dissect the causes of your stress and utilize effective strategies for finding solutions.

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