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Billing & Collections: Mine Your A/R Reports
Use reports to understand business and set staff priorities
 By Pamela Moore

Solutions can be that easy, or much more complex, but the only way you’ll know where to start solving problems is through analysis of your A/R reports.

Pamela Moore, PhD, is senior editor, practice management, Physicians Practice. She can be reached at pmoore@physicianspractice.com.

This article originally appeared in the October 2007 issue of Physicians Practice.
Additional Resources
View more articles from the October 2007 issue

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In Summary
If your collections seem slow and half-hearted, look to your A/R reporting tools for solutions. Get a grip on where the money is by:

  • Looking at how many accounts are more than 120 days old — too old to collect — and finding out what happened. Submit large claims that are close to timely filing deadlines right away.

  • Running an aged trial balance report by payer to identify problem areas. Make sure someone in your office is reviewing every single error report from your claims clearinghouse.

  • Running an aged trial balance report by patient. Crack down on big accounts.

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    Read More About It
    See these related Physicians Practice articles and tools to help you reduce the days your claims stay in A/R:

  • Do a quick check of your A/R by downloading our “Accounts Receivable Key Indicators” worksheet.

  • Are denials killing your days in A/R? Track the reasons for denials with our “Denials Tracking Worksheet.”

  • For more advice on understanding what’s happening with your collections, read “What’s Coming In?”