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Efficiency: Conquering Time
Five keys to a more efficient practice
By Pamela Moore

2. Hand it over

Here’s another way to be more efficient without sacrifice: Stop doing all the work yourself. Delegation is key to managing your time.

Wetmore used to be a managing partner at a law firm. He was spending all day answering questions and managing problems for staff and colleagues. He got out of the muddle with two techniques.

First, he simply asked people to hold their questions until after 4 p.m. Folks were often able to solve the issue before the end of the day without him.

Second, he used “reverse delegation.” Say a manager had a “monkey on her back” trying to work around a conflict in scheduling seminars.

Wetmore’s impulse was to say, “I’ll take care of it.” But “after a day or two [of taking all the monkeys] you become a zoo keeper. If you allow people to come and dump on you, they will dump on you. People want to go the line of least resistance. Instead ask, ‘So what do you think? I have confidence in you.’ Most people that practice that reverse delegation thing find they can eliminate a lot of those things they’d otherwise get caught up in.” Wetmore calls this “reverse delegation” because staff are expected to find their own solutions, not just perform pre-set tasks.

Asking your staff to solve problems doesn’t just reduce the load on you; it also builds their confidence and means they will be more likely to affect positive changes in the practice.


Additional Resources
View more articles from the February 2008 issue

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In Summary
Efficiency is the name of the game for medical practices these days. Here are some specific ways to work smarter, not harder:

  • Take some time to review each step in processes that keep your practice from running like a well-oiled machine. It’s easy to keep going at a frenetic pace, but well worth it to instead look at what you do to make things better.

  • Delegate to staff. Ask them to solve problems or handle appropriate clinical tasks.

  • Delegate to patients. They can register, make appointments, and fill out personal histories, for example, online.

  • Set and focus on goals. You can have goals for the year, the week, the day, and even for each exam. If you know what you want to accomplish, you’ll know what to prioritize.

  • Know yourself. What helps another save time may not work for you. There are no rules.

  • Don’t be afraid to be a little inefficient if it makes you happier.

  •  
    Read More About It
  • See how one physician changed his patient flow process to see fewer patients a day and still make more money.

  • Learn how to improve patient flow with more efficient scheduling.

  • Technology can help. Peruse our Buyer’s Guide vendors who promise enhanced efficiency from their products.