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Start It Up: Staffing — Bring ’Em On
Launching a new practice? Here’s what you need to know about hiring.
By Laurie Hyland Robertson

According to Weinstock, one of the biggest mistakes doctors make is being unwilling to pay for what they need. “If people feel like they’re compensated and appreciated, they’ll work a lot harder,” she points out. “If you find the right person and you’re not getting them because of a dollar an hour, that’s not worth it.” You’ll likely be able to find someone willing to sign on for that lower amount, “But you want to make sure you’re hiring the right person.”

Once you’ve found that person, remember that she’ll need continual training and feedback. “In essence, hiring is only part of what you need to do,” says Weinstock. “The other part is to give your new employee the tools to succeed.”

Laurie Hyland Robertson is a senior editor with Physicians Practice. She can be reached at lchrobertson@physicianspractice.com.

This article originally appeared in the June 2008 issue of
Physicians Practice.


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In Summary
Too often, physicians rush into hiring decisions just to get a warm body in the chair. Hiring new staff doesn’t have to be difficult, but it does have to be carefully thought out.

  • Your practice’s mission statement, staff manual/handbook, and job descriptions should all be in place before you begin the hiring process.

  • Get into the mindset of being willing to pay for experience. Another good mental habit: Think of staffing as an ongoing process, even when your practice is “fully staffed.” Set continuous feedback loops in motion, and plan for employee development and education.

  • Background checks are a must. Credit checks are a good idea in most cases, too, and follow up on references, even if you think you won’t obtain any worthwhile information. “I can’t comment on that” in response to nine of your 10 questions tells you what you need to know.

  •  
    Read More About It
    Looking for more of the resources you need to make sure your most valuable asset is truly worthy?

  • Consider reading “5 Steps to Giving Quality Interviews” to get things off on the right foot.

  • Our Tools section provides a simple form, “Business Manager Evaluation Form,” for evaluating business manager candidates. You can also use it as a template for other positions.

  • For help when staffing decisions go south, read “Staff Development: Give Peace a Chance” and “Managing Staff: GO TEAM!”