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Technology: Paperless? Not Quite.
Even with an EMR, you may still be caught in a blizzard of paper.
By Robert Anthony

You should also expect any paperless move to take time. “I think too little time is spent by groups thinking of the EMR as a transition versus a start-stop. Practices should see the EMR as an evolution, which will be more likely to succeed,” says Nelson.

Still, not everyone is able to make that final leap. “There are a lot of people who are just scared. Even though they have come up with the plan, they are scared to throw away that paper,” says Bonini. “If you are scared to jump off a diving board, you’re never going to jump. You’ve got to be able to have the confidence that you have a good plan.”

Robert Anthony, a former associate editor for Physicians Practice, has written for the healthcare and practice management industries for five years. His work has appeared in Physicians Practice, edge, Humana’s Your Practice, and Publishers Weekly. He is based in Baltimore and can be reached via editor@physicianspractice.com.

This article originally appeared in the May 2007 issue of Physicians Practice.


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In Summary
Just because you implement an EMR doesn’t mean your practice can go paperless overnight. Consider some of the following solutions to help your practice improve its paperless work flow:

  • Scan active patient charts, but be prepared to keep older paper charts in storage for a while. Most states regulate the length of time practices must retain medical records.

  • Remember that not everyone in the healthcare world is completely digital. Have a plan for how your practice will deal with incoming lab results, consultant reports, billing and insurance communication, and EOBs. A fax server and a scanning module that interact with your EMR can help convert a lot of this paper into electronic files.

  • Consider e-prescribing as part of your work flow. Not only does it reduce the volume of follow-up phone calls your practice receives, it can also prompt physicians to renew prescriptions and offer patients lower-cost medications.

  • Don’t forget paperless solutions for your billing office. Electronic claims and electronic remittance can save your practice time and money.

  • Keep in mind that not everything has to be paperless. If a piece of paper helps your practice operate more efficiently, then keep using it.

  •