At some point in their careers, most medical staff members, physicians, and practice managers will face an angry patient.
It's critical to handle these situations the right way. If not, the situation could escalate into a full-blown conflict, and/or it could increase the likelihood that the patient will file a malpractice lawsuit.
To help ensure you are handling difficult patient encounters the right way at your practice, we asked Robin Diamond, senior vice president and chief patient safety officer for physician insurer The Doctors Company, to weigh in.
Here, she shares five tips for dealing with difficult patient encounters.