Patient portals serve as a valuable empowerment tool, encouraging patients to take an active role in their healthcare. Though portals range in capabilities and offerings, in many cases, patients can log in and schedule appointments, ask or research basic questions about symptoms and medical conditions, get in touch about refilling prescriptions, and track their medical history.
From a practice standpoint, offices utilizing patient portals can provide a better, more consistent experience, and free up staff members' time to answer phones and provide information that could easily be communicated online. This, in turn, can help boost a practice's reputation and increase referral rates.
Yet the challenge still remains to convince patients to sign up for and actively use patient portals.
Here are 10 hints from physicians and practice management experts to help you get your patients on board.
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