Both physicians and patients enter a practice visit with certain expectations. Sometimes they are the same but sometimes, they differ and the relationship can get strained.

From a patient who is already frustrated about their wait time to the ones who pre-diagnose themselves using the Internet, there are ways to manage your patients' expectations, according to patient advocate Trisha Torrey. Torrey recently authored a series on "problem" patients for our Practice Notes blog and offers her advice on how physicians can better communicate with patients to maintain a healthy relationship.

This podcast is an archived recording of a recent live question-and-answer session Torrey participated in with Physicians Practice readers. You can read her series on "problem" patients by following the links below.