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Five Reasons Your Staff Fails to Collect from Patients

Five Reasons Your Staff Fails to Collect from Patients

  • Five Reasons Your Staff Fails to Collect from Patients
  • Five Reasons Your Staff Fails to Collect from Patients: No. 1
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  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    ©samarttiw/Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: No. 2
    ©grufnar /Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    ©grufnar /Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: No. 3
    ©Gelpi JM/Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    ©Gelpi JM/Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    ©Gelpi JM/Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: No. 4
    ©racom /Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    ©racom /Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: No. 5
    © Andrey Popov/Shutterstock.com
  • Five Reasons Your Staff Fails to Collect from Patients: The Fix
    © Andrey Popov/Shutterstock.com

After 25 years of training medical practice staff how to successfully ask patients to pay at the point of service, there are many common excuses that we hear when staff members fail to collect. Everything from not knowing how much to collect to refunding patient collections to inconsistent collections. All of these excuses are the result of one or more missteps during implementation. Here are five reasons point-of-service collection efforts fall flat, and what you can do to avoid them.

To view the slides in PDF format, click here.

Source: 
Physicians Practice

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