High turnover. Employee frustration. Burnout. Often at the root of these issues at medical practices is a lack of training and development. Without knowing how to do their jobs well, or how to use technology effectively, staff are forced to create “work arounds” and ineffective processes that keep them from being efficient. This can impact everything from patient wait times to collections.
Staff training is essential to running a successful practice. Here are four reasons why it often gets overlooked and how to change that