Today, patient communication is often facilitated through a portal, so ideally the right strategic partner will have one integrated into its solutions. Portals, conveniently accessible through mobile devices and tablets, help keep patients informed about their health and care plans, and also enable them to easily contact providers when out of the office.
Moreover, technology should be straightforward and intuitive to use—for both providers and patients—to promote user acceptance, buy in, and adoption.
Choose a vendor that aligns with physician success: The right partner should focus on physician success and understand what this means to the practice, both from a clinical and financial standpoint. By streamlining workflows and allowing physician assistants (PAs), nurse practitioners (NPs), and other clinicians to provide routine or follow-up care, such as post-op wound checks or flu shots, physicians can concentrate on providing specialized care. A strategic partner should also have a national view of practices so they can learn from and offer tactical insights from other physician groups in order to share best practices for clinical, financial and operational success.
Choose a vendor that offers expertise and ongoing support: Post-technology implementation, a strategic partner should offer continued support and consistent resources, including ongoing training, on-demand education and support centers. Examples of support services, including help desks and one-on-one training, can be used to target a variety of issues, such as changing regulations and government initiatives.
A strategic vendor brings expertise and experience in different practice areas and has dedicated staff to help with revenue, operations, compliance, regulations and other practice management areas. The dedicated staff will advise physicians on integrated solutions that will help the practice be more aware of PM and billing solutions, EHRs and regulatory changes, and how certain systems can work together for improved patient and business outcomes. In addition, they can help physicians navigate payment considerations and benchmark against performance standards, so providers know how they are performing compared to similar practices as well as areas for improvement.
Thrive in an evolving industry
With a finite number of hours in a day and days in a year, it simply makes more sense to let experts in technology, finance and other facets of practice management do what they do best, so doctors can focus on what they do best—providing high quality and effective patient care.
By engaging the right strategic partner and letting their solutions and services take care of business needs, smaller-sized practices can embrace the evolving healthcare environment and successfully stay afloat as the industry continues to change.
Chris Walls is president and CEO of Pulse Inc.