3. Implementing remote care will be too disruptive to existing physician workflow
When decision-making data is integrated into the workflow, clinicians tend to use it, but most don’t have this luxury. In an optimized remote care model, however, existing workflows are enhanced rather than disrupted by integrating fully with the practices’ EMR. And, working real-time in a patient’s EMR enables the nurse care manager to have direct communication with the physician and vice versa.
While technology can enhance efficiency, it isn’t sufficient unless it’s paired with the human connections that improve patient health and retention over the long term. The right combination of technology and people can help patients make lifestyle changes that improve their health while driving new CCM or other revenue—without requiring practices to take on the burden of staffing or managing yet another program.
Benefits for practices and patients
Taking care of patients beyond the office setting is critical to optimizing patient’s health and satisfaction. However, delivering such care without having to take on yet one more burden that is insufficiently reimbursed and without losing control of patient care has prevented many practices from pursuing remote care management.
A scalable model that combines the best of technology and people, forging lasting connections between experienced nurses and patients, can benefit both practices and patients. Practices gain by having additional resources who can monitor, care, educate, and advocate for patients on an ongoing basis, not just when they’re in the doctor’s office. This extension enables physicians to stay connected with patients after they’ve gone home, improving adherence to their plan of care and preventing many emergency visits and re-admissions. The right model can address physicians’ fears and make it easy for them to improve care for patients between office visits.
Drew Kearney, JD, is cofounder and CEO of Signallamp Health. He has significant expertise identifying reimbursement trends, regulatory and legislative risks, federal and state-level policy developments, and shifts in industry outlook. Drew’s primary focus is population health, payment reform, and HIT.