Patient Relations

Covid-19 Legal Risks: Requiring masks at your practice

July 28, 2020

ByIke Devji, JD

To avoid potential conflict, patients should be provided advance notice of your policy to avoid surprise and embarrassment.

Patient-centered care in an interoperable environment

June 30, 2020

ByAbhinav Shashank

Interoperability will ignite significant and sustainable change in healthcare quality, delivery, and payment.

The End of an Era: Closing your practice

June 12, 2020

ByEric Butterman

Closing a practice for retirement is a hard decision as it is-here are tips to make closing your doors smoother.

Preparing now for patient access post-COVID-19

April 28, 2020

ByRose Wagner, RN

A structured, data-driven approach will ensure success.

Seven ways to improve patient satisfaction

March 25, 2020

ByCatherine Hambley, PhD|Logan Lutton

The key to patient satisfaction lies in your employees.

Medical service comes from the H.E.A.R.T.

March 06, 2020

ByAudrey Mclaughlin, RN

Service pearls to keep your patients coming back. 

Tips for addressing negative online reviews

March 05, 2020

ByKevin G. Donoghue, JD|Logan Lutton

Steps prior to considering litigation.

Utilizing patient feedback and reviews

February 05, 2020

ByLisa Grabl

Get insight into positive changes you and your practice can make.

Seven social skills they don’t teach in medical school

February 05, 2020

BySue Jacques|Logan Lutton

These “soft skills” can be the hardest to master.

Proactive engagement improves medication management

January 20, 2020

BySteven Lobel, PhD

Tips for avoiding adverse drug events in elderly and chronically ill populations.