Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.
Patient Flow Wait Times
How family physician Katharina Scharruhn and her partner-husband learned to treat their practice like a business.
Reducing patient cycle time and improving patient satisfaction can both be accomplished if you improve your practice's communication channels.
Not enough hours in the day? Small changes can have a big impact on your practice efficiency — and your life.
You've purchased the technology needed to keep tabs on your practice's operations. Now make sure you're looking at the right reports.
The more you ignore bad behavior the worse it's going to get; here's how to talk to your employees before they become toxic.
Keeping your staff in harmony and on the same beat requires stage-setting and a listening ear
For all the metrics that medical offices use to benchmark performance, it is patient flow that may be the most accurate measure of productivity. Managing patient flow is a delicate balance, but it can be done with a little forethought.
Before looking for a new space to practice, evaluate the office you're in.
When I demonstrate that I care about the people I work with, they work harder for my patients.