High on the list of complaints from patients (also known as customers) is a lack of customer service in a physicians office, they may call it "poor bedside manner" or a "cranky receptionist" but no matter what the specialty, it all boils down to customer service. Medicine isn't what it used to be — you have to be in the business of medicine and that includes winning customer service.
You are probably wondering what customer service from the H.E.A.R.T. entails and waiting for a sappy list of hearts and flowers (no pun intended).
You might be surprised at these commons sense applications: