The Patient-Centered Future
It is expected that these programs will be further expanded over time and will gain recognition among payers. Because improved patient outcomes result in future cost savings, additional financial incentives are likely to emerge for the physicians that contribute to this effort. Such programs will continue to make a contribution to improving patient satisfaction and clinical outcomes.
Results will be measured and monitored over time in an effort to unite the patients and the clinical team to influence healthy life styles; apply more preventive care measures; and partner with patients to improve compliance and better clinical outcomes. It is important for physicians and practice managers, regardless of specialty or practice size, to explore opportunities to participate in patient-centered programs and offer practice-wide training in order to shift the culture of the practice to focus on continually improving the patient experience at every touch point.
Judy Capko is a practice-management consultant with Capko & Morgan in San Francisco. She is the author of "Secrets of the Best-Run Practices" and co-author of "The Patient-Centered Payoff." Capko participates in writing the company's management tips blog: www.capko.com/blog. She can be reached at [email protected].