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Patients’ three biggest complaints about your practice

Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.

Pearls

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5 Steps to Coaching Up Your Medical Staff

March 21, 2018
  • Catherine Hambley, PhD

People don't like being told what to do — they prefer to be encouraged to think through how to best manage a situation.

  • VIEW NOW >>
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Drive Down Expenses at Your Medical Practice

March 14, 2018
  • Susanne Madden

Look at the easy stuff to reduce the cost of overhead at your practice and go from there. There's a lot of money to be saved.

  • READ >>

How Docs Can Avoid Sending "Oops" E-mails

February 28, 2018
  • Sue Jacques

Are you issuing embarrassing correction emails after goofing up your initial correspondence? Here's how to avoid this snafu.

  • READ >>
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Giving Primary Care to the Uninsured Patient

February 14, 2018
  • Rob Lamberts, MD

With more patients likely to be uninsured due to the individual mandate repeal, here are creative ways of providing cost effective primary care.

  • READ >>
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4 Steps to Giving Better Feedback to Practice Staff

January 17, 2018
  • Catherine Hambley, PhD

Here is how you can give your practice staff constructive feedback, helping them build on strengths and discover ways to improve.

  • READ >>
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Put Patients First When Designing Your Practice

January 10, 2018
  • Owen Dahl

When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.

  • READ >>
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Returning Your Practice to Patient-Centricity

January 3, 2018
  • Linda Girgis, MD

Here are nine things you can be doing to ensure that your practice is putting its patients first.

  • READ >>

How to Deliver Effective and Persuasive Presentations

December 27, 2017
  • Catherine Hambley, PhD

If you're nervous about giving a presentation to staff, colleagues, patients, or to the public, here are a few things to know.

  • READ >>
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Quick Technology Risk Checklist for Your Practice

December 20, 2017
  • Joe Capko

Here are five tactics to reduce many of the more common risks of data loss at your practice. Make sure you're up to date.

  • READ >>
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Integrating Technology in a Practice's Strategic Plan in 7 Steps

December 13, 2017
  • Stephen McCallister, CPHIT

Strategically planning IT investment and implementation is important for any small-to-mid-sized practice.

  • READ >>

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Across Generations: Millennials & Baby Boomers Advance Healthcare Communications
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Unpredictable pairings: A new approach to community health
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