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Patient grievances about their visits to medical practices can be sorted into three categories that require action by all employees.
People don't like being told what to do — they prefer to be encouraged to think through how to best manage a situation.
Look at the easy stuff to reduce the cost of overhead at your practice and go from there. There's a lot of money to be saved.
Are you issuing embarrassing correction emails after goofing up your initial correspondence? Here's how to avoid this snafu.
Here is how you can give your practice staff constructive feedback, helping them build on strengths and discover ways to improve.
When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.
Here are nine things you can be doing to ensure that your practice is putting its patients first.
If you're nervous about giving a presentation to staff, colleagues, patients, or to the public, here are a few things to know.
Here are five tactics to reduce many of the more common risks of data loss at your practice. Make sure you're up to date.
Strategically planning IT investment and implementation is important for any small-to-mid-sized practice.
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