Impact is closely related to meaning and is defined as “effecting something greatly.” The authors acknowledge “[i]t’s extremely difficult to find meaning in one’s work…without having a clear sense of how that work affects the outside world.” Helping employees know their impact on the work they do for their workplace, their co-workers, or their patients is key to keeping them engaged.
Knowing they helped a patient manage his/her diabetes, schedule or reschedule a procedure during a stressful time, or participate in the birth of a baby are all ways that they can have a major impact on patients’ lives. Employees can feel their work makes an impact when they help their co-workers grow, make process improvements, and provide for their families.
The final key is connection, which the authors define as a “sense of belonging to something beyond yourself.” This is when employees start feeling less like a team and more like a family. When connections are made, employees are motivated to work toward the mission of the organization because they feel they’re an important part of it. When employees and teams are connected, they start referring to your organization as “we” instead of “they.”
It’s important to note that you don’t need all of the engagement keys in place to have an engaged workplace—and you don’t need to implement them all at once.
More than a decade ago, my own organization was facing high turnover rates and low employee engagement. Before we could make any changes, we needed to start listening to our employees. We needed to find out why they were leaving and fix the business practices that were keeping them from being engaged.
Using tools similar to those outlined in MAGIC, we started focusing on engagement and leading with our company’s core values. Now, our turnover rate is one of the lowest in our industry, and our employee engagement scores are regularly above 90 percent. This didn’t happen overnight. It happened because we were willing to change.
If your practice or your organization is facing similar issues, it might be time to step back and see what you can do to add some magic to your employees’ lives.
Lisa Grabl is president of CompHealth, the nation’s largest provider of locum tenens physicians and founder of the traveling physician industry. Lisa joined CompHealth in 2001 as a sales consultant and excelled in a variety of management roles prior to being named president in 2017. Lisa is passionate about building lasting relationships and helping her team members reach their highest potential.