This white paper is designed to help you evaluate your next EHR's support. Support is often a game-changer when deciding who you want your practice to rely on when you experience technical difficulties, training procedures, or account questions. But, if support is critical to an EHR’s functionality, why is it so frequently overlooked? Mainly, the need for support is not a priority until it needs to be utilized. At this point however, it may be too late to make a change.
Now that you’re thinking about support, you might be wondering what features make one support team “better” than the rest? While that is ultimately for your office to decide, we have provided an in-depth checklist of questions to ask any EHR vendor about their support structure. This will enable you to narrow down your decision based on what aspects are most important to your practice.