When Billing Breaks the Patient Experience

June 28, 2019

Seventy-five percent of patients say they don’t know the cost of healthcare services until after they have received a bill. Even then, they may be confused about what insurance covers vs. what they owe out of pocket. This unpredictability can be frustrating and cause financial stress.

Seventy-five percent of patients say they don’t know the cost of healthcare services until after they have received a bill. Even then, they may be confused about what insurance covers vs. what they owe out of pocket. This unpredictability can be frustrating and cause financial stress.

Read West's new white paper to get a closer look at billing problems hurting healthcare experiences, along with solutions to help fix them.

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