Patient Relations

Neil Baum, M.D., on the mindset shifts and daily habits that turn satisfied patients into loyal, raving fans of your practice.

New YouGov data rank what patients consider before accepting care, and several of the top factors run straight through your front office.

A urologist on when a lie can protect a patient and when a hard truth needs to be delivered with compassion.

Automating revenue cycle management can shift hidden costs onto your practice. Here are five ways to modernize without losing the human touch.

Water boils at 212°, not 211°. Neil Baum offers 15 small, one-degree changes that can transform patient care and outcomes.

A dying friend's perspective shift shows how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

Learn how HIPAA, the Cures Act and Medicare incentives make patient portals nearly essential, and how to avoid information-blocking complaints.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.

Melissa Lucarelli, M.D., FAAFP, speaks with Ronald M. Epstein, M.D., FAAHPM, about how mindfulness, presence and communication shape patient care, physician well-being and medical culture.

Effective communication and active listening enhance patient care, boost compliance and foster loyalty.

Carl White, MBA, president of MarketVisory Group, joins the show to explain why good care is no longer enough and what independent practices must do to stay visible and competitive in 2026.

Colleen Denny, M.D., FACOG, joins the show to break down what patients are hearing online, how medical misinformation shows up in the exam room and why physicians still play a central role in restoring trust.

Enhance patient experience by prioritizing convenience and eliminating friction points in your practice, ensuring a seamless journey for every patient.

Pediatrician David Higgins, M.D., M.P.H., M.S., explains why true vaccine hesitancy is rarer than headlines suggest, how social media distorts the picture, and what physicians can do to rebuild trust one conversation at a time.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Paul Offit, M.D., joins the show to talk about the state of vaccine and public health skepticism, and what it means for physicians.

American College of Physicians President Jason Goldman, M.D., MACP joins the show to talk about medical misinformation.

The G0136 and Z codes account for health factors outside the physician’s office.

Using the add-on code to get paid for continuing relationships with patients who have complex conditions.

Krista Blackwell, Ph.D., joins the show to break down new CDC and American Heart Association reports on ultraprocessed foods.

Learn proven strategies to improve patient satisfaction in your medical practice by strengthening communication, reducing wait times, managing online reviews and engaging staff to create a smoother, more positive patient experience that drives retention and reputation.

David Eisenberg, M.D., joins the show to talk about the importance of nutritional education for physicians.

Gary Price, M.D., MBA, joins the show to discuss health equity, medical misinformation and The Physicians Foundation's latest report.

Strong patient satisfaction starts with the basics. Flexibility, problem-solving, recovery and common sense are key to earning five-star ratings and building lasting patient loyalty.