3 Truths to Improving the Patient Experience
In the second of a two-part podcast,. William Maples, MD, explains that improving the patient experience can't happen through hospitality-industry amenities.
Are Traditional Patient Experience Surveys Flawed?
In part one of a two-part podcast, patient experience consultant William Maples talks to us about the problem with the HCHAPS and CG-CAHPS surveys.
Helping Independent Physicians Stay That Way
Marni James of the Association of Independent Doctors explains how physician practices can remain independent in today’s environment.
What Every Practice Manager Should Do Before 2015
In this podcast, healthcare consultant Craig Greenberg shares three tasks every practice manager should complete before the end of 2014.
Don't Call PAs Midlevel Providers
From nonphysician providers to advanced practitioners, PAs are referred to in many ways. Here's what one PA says is the appropriate terminology.
The Changing Nature of the Physician Assistant Workforce
John McGinnity, president of the American Academy of Physician Assistants, shares how PA practice is changing, and how physicians and practices should adapt.
Storing Patient Credit Card Information: A New Necessity for Practices
In this podcast, consultant Susanne Madden shares how medical practices can store patient credit card numbers securely and effectively.
Top Five Unexpected Denials by Code and Areas of Primary Care
Find out why CPT code 99213 is the most unexpectedly denied E&M code at medical practices like yours from John Stanton of RemitDATA.
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