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Bob Levoy

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Bob Levoy

Bob Levoy is the author of seven books and hundreds of articles on human resource and practice management topics. His newest book is “222 Secrets of Hiring, Managing and Retaining Great Employees in Healthcare Practices” published by Jones & Bartlett. He can be reached at blevoy@verizon.net

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Linking Pay Raises to Medical Staff Performance

Pearl | April 10, 2013 | Pearls, Managers Administrators, Staff, Staff Salary Survey
By

Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.

Patient Engagement: Making an Emotional Connection

Pearl | January 23, 2013 | Pearls, Patient Relations, Work/Life Balance
By

Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.

Stay Interviews: How to Keep Medical Practice Staff on the Job

Pearl | November 14, 2012 | Pearls, Employment, Healthcare Careers, Hiring Firing, Managers Administrators, Staff, Staff Salary Survey
By

Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.

How Senior Friendly is Your Medical Practice?

Pearl | July 04, 2012 | Pearls, Front Desk, Patient Confidentiality, Staff, Patient Relations
By

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Firing a Medical Practice Employee

Pearl | March 28, 2012 | Hiring Firing, Staff, Pearls
By

Here are 9 tips to make the process easier

Does Your Practice Provide Culturally Competent Care?

CME, Pearl | January 18, 2012 | Pearls, Staff, Training, Patient Relations
By

If like many communities, yours has significant numbers of non-English speaking people with whom neither you nor your staff are able to converse, your practice is at a serious disadvantage.

Health Literacy: A Life-Threatening Communication Gap

Pearl | November 01, 2011 | Pearls, Compliance, Patients, Productivity, Staff, Patient Relations, Training
By

Health literacy is the ability to obtain, process, and understand basic health information and services. How many of your patients truly have a handle on their own healthcare needs?

Employee Compensation: Cost or Investment?

Pearl | August 30, 2011 | Pearls, Hiring Firing, Operations, Staff, Staff Salary Survey, Finance
By

Your view of compensation ― as a cost or as an investment ― can have a major impact on the long term growth of your practice.

Tested Tips for More Effective Staff Meetings

Pearl | May 24, 2011 | Pearls
By

Don't allow your staff meetings to become mired in the muck, stay positive

Tested Tips for Interviewing

Conference Report, Pearl | March 23, 2011 | Pearls, Hiring Firing, Staff, Employment, Managers Administrators, Recruitment
By

There's nothing more disruptive than hiring someone who doesn't work out. Here are some tried-and-true tips to head off disaster.

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