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Bob Levoy

Bob Levoy

Bob Levoy is the author of seven books and hundreds of articles on human resource and practice management topics. His newest book is “222 Secrets of Hiring, Managing and Retaining Great Employees in Healthcare Practices” published by Jones & Bartlett. He can be reached at blevoy@verizon.net

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Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.

When you are sick, dealing with a difficult organization is the last thing you want to do. Here are some easy ways to endear your practice to its patients.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.

Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.

Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.

Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.

Here are 9 tips to make the process easier

If like many communities, yours has significant numbers of non-English speaking people with whom neither you nor your staff are able to converse, your practice is at a serious disadvantage.

Health literacy is the ability to obtain, process, and understand basic health information and services. How many of your patients truly have a handle on their own healthcare needs?

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