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Bob Levoy

Bob Levoy

Bob Levoy is the author of seven books and hundreds of articles on human resource and practice management topics. His newest book is “222 Secrets of Hiring, Managing and Retaining Great Employees in Healthcare Practices” published by Jones & Bartlett. He can be reached at blevoy@verizon.net

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We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.

Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.

Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.

It's hard to know what your staff really thinks. However, finding out is important: good staff morale isn't a nicety, it's a necessity to the health of your practice.

Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.

When you are sick, dealing with a difficult organization is the last thing you want to do. Here are some easy ways to endear your practice to its patients.

Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?

Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.

Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.

Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.

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