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Johanna Epstein

Johanna Epstein

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More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.


In the rush to innovate, practices cannot forget to document their current work flows. Otherwise, they may replicate broken processes.


There is a connection between the satisfaction of physicians and the satisfaction of patients. Make sure your practice focuses on both.

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