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Johanna Epstein

Johanna Epstein

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More and more, patient wait times are going to be vital to improving satisfaction and bottom-line revenue. Here are five ways to shrink wait times.

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In the rush to innovate, practices cannot forget to document their current work flows. Otherwise, they may replicate broken processes.

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There is a connection between the satisfaction of physicians and the satisfaction of patients. Make sure your practice focuses on both.

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