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Robert Thomson

Robert Thomson

Robert Thomson is a healthcare marketing, communications, and public relations strategist and consultant based in Chicago. He has held previous positions as a surgical technologist and independent duty hospital corpsman for the U.S. Navy. Thomson has also held leadership positions in management, medical sales, and taught for two years at the Naval School of Health Sciences in San Diego. E-mail him here.

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As a physician or administrator, you should be close to your staff, but also maintain professional standards.

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.

Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.

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