Patient Engagement & Communications

A physician's reflection on a dying friend's perspective shift reveals how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

As high-deductible plans shift more costs to patients, practices need stronger front-desk collection workflows before balances become write-offs.

Auto-renewal clauses, stale fee schedules and unread contract terms quietly erode practice revenue; these eight questions surface what to fix before the next renewal window closes.

These seven scheduling fixes can help practices recover lost revenue and keep patient flow moving.

America's health care system is broken. Here's what it will actually take to fix it.

What lessons can health care practices take away from the popular grocery store chain Trader Joe's? There are quite a few.

Sam Meckey of WestCX explains why no-shows are a communication design problem and how two-way automated reminders can recover lost revenue.

Identifying your ideal patient sharpens your marketing, strengthens doctor-patient relationships and drives practice growth.

Win back lapsed patients with EHR outreach, better service and low-cost community and digital marketing to grow your practice.

Learn how HIPAA, the Cures Act and Medicare incentives make patient portals nearly essential, and how to avoid information-blocking complaints.

Patients leave for fixable reasons. Here are six of the most common ones and what your practice can do to keep patients coming back.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.

Christopher M. Whaley, Ph.D., joins the show to explain how site-neutral payment reform could reshape Medicare reimbursement, hospital consolidation and the future of independent practice.

Amber Maraccini, Ph.D., M.A., joins the show to discuss how patients are using AI tools before visits and what that means for trust, communication and care.

Melissa Lucarelli, M.D., FAAFP, speaks with Ronald M. Epstein, M.D., FAAHPM, about how mindfulness, presence and communication shape patient care, physician well-being and medical culture.

Why responsiveness shapes patient experience, retention and operations in modern medical practice.

Effective communication and active listening enhance patient care, boost compliance and foster loyalty.

Carl White, MBA, president of MarketVisory Group, joins the show to explain why good care is no longer enough and what independent practices must do to stay visible and competitive in 2026.

Colleen Denny, M.D., FACOG, joins the show to break down what patients are hearing online, how medical misinformation shows up in the exam room and why physicians still play a central role in restoring trust.

Pediatrician David Higgins, M.D., M.P.H., M.S., explains why true vaccine hesitancy is rarer than headlines suggest, how social media distorts the picture, and what physicians can do to rebuild trust one conversation at a time.

Providing great customer service at your medical practice boosts revenue and patient satisfaction.

Why improving wait times matters — and how your practice can do it efficiently.

Paul Offit, M.D., joins the show to talk about the state of vaccine and public health skepticism, and what it means for physicians.

Daniel Krajcik, D.O., MBA, a primary care physician with the Cleveland Clinic, joins the show to break down the real-world considerations of bringing rapid testing into the office.