Patient Engagement & Communications

The portal, the reminders, the scheduling page: Most practices have them. Getting patients to use them is the work.

Water boils at 212°, not 211°. Neil Baum offers 15 small, one-degree changes that can transform patient care and outcomes.

Revenue cycle leaders at the 2026 MGMA Summit laid out the digital patient billing playbook and the order of operations administrators should follow.

As House lawmakers take up MACRA, MGMA backs three bills to tie payments to inflation, raise budget neutrality and replace MIPS scoring.

Health care veterans resistant to innovation can create barriers to progress, but converting them from adversaries to allies may be the answer.

A new AMA survey scores the country's largest commercial insurers on the prior authorization burden they impose on physician practices.

For many practices, intake still relies on patients completing forms on arrival. Moving it earlier with digital tools can reduce delays, improve accuracy and lighten front-desk workload.

A dying friend's perspective shift shows how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

As high-deductible plans shift more costs to patients, practices need stronger front-desk collection workflows before balances become write-offs.

Auto-renewal clauses, stale fee schedules and unread terms quietly erode revenue; these eight questions surface what to fix before renewal.

Arrow founder and CEO Roshan Patel explains why health care payment processing is a mess, and what practices can actually do about it.

These seven scheduling fixes can help practices recover lost revenue and keep patient flow moving.

America's health care system is broken. Here's what it will actually take to fix it.

What lessons can health care practices take away from the popular grocery store chain Trader Joe's? There are quite a few.

Sam Meckey of WestCX explains why no-shows are a communication design problem and how two-way automated reminders can recover lost revenue.

Identifying your ideal patient sharpens your marketing, strengthens doctor-patient relationships and drives practice growth.

Sarah Matt, M.D., MBA, says virtual care can expand access and strengthen patient relationships if the industry stops assuming it knows patient needs.

Win back lapsed patients with EHR outreach, better service and low-cost community and digital marketing to grow your practice.

Learn how HIPAA, the Cures Act and Medicare incentives make patient portals nearly essential, and how to avoid information-blocking complaints.

Patients leave for fixable reasons. Here are six of the most common ones and what your practice can do to keep patients coming back.

CENTEGIX's Andrea Greco joins the show to explain why workplace violence is now a balance sheet problem every practice leader needs to take seriously.

Rosemarie Aznavorian, D.N.P., RN, discusses how nurse shortages affect patient access and why more patients turn to AI for medical advice.

Stephanie O'Connor explains how practices can modernize payments, reduce fraud and protect revenue without hurting the patient experience.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.