Patient Engagement & Communications

Revenue cycle leaders at the 2026 MGMA Summit laid out the digital patient billing playbook and the order of operations administrators should follow.

As House lawmakers take up MACRA, MGMA backs three bills to tie payments to inflation, raise budget neutrality and replace MIPS scoring.

Health care veterans resistant to innovation can create barriers to progress, but converting them from adversaries to allies may be the answer.

A new AMA survey scores the country's largest commercial insurers on the prior authorization burden they impose on physician practices.

For many practices, intake still relies on patients completing forms on arrival. Moving it earlier with digital tools can reduce delays, improve accuracy and lighten front-desk workload.

A dying friend's perspective shift shows how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

As high-deductible plans shift more costs to patients, practices need stronger front-desk collection workflows before balances become write-offs.

Auto-renewal clauses, stale fee schedules and unread terms quietly erode revenue; these eight questions surface what to fix before renewal.

These seven scheduling fixes can help practices recover lost revenue and keep patient flow moving.

America's health care system is broken. Here's what it will actually take to fix it.

What lessons can health care practices take away from the popular grocery store chain Trader Joe's? There are quite a few.

Sam Meckey of WestCX explains why no-shows are a communication design problem and how two-way automated reminders can recover lost revenue.

Identifying your ideal patient sharpens your marketing, strengthens doctor-patient relationships and drives practice growth.

Win back lapsed patients with EHR outreach, better service and low-cost community and digital marketing to grow your practice.

Learn how HIPAA, the Cures Act and Medicare incentives make patient portals nearly essential, and how to avoid information-blocking complaints.

Patients leave for fixable reasons. Here are six of the most common ones and what your practice can do to keep patients coming back.

CENTEGIX's Andrea Greco joins the show to explain why workplace violence is now a balance sheet problem every practice leader needs to take seriously.

Rosemarie Aznavorian, D.N.P., RN, discusses how nurse shortages affect patient access and why more patients turn to AI for medical advice.

Stephanie O'Connor explains how practices can modernize payments, reduce fraud and protect revenue without hurting the patient experience.

No-shows are frustrating, sure. But they’re also fixable, especially when you treat them like a systems problem instead of a patient-manners issue.

Patient satisfaction drives outcomes, revenue and reviews. A few simple communication tweaks can make patients feel heard and loyal.

Christopher M. Whaley, Ph.D., explains how site-neutral payment reform could reshape Medicare reimbursement and independent practice.

Amber Maraccini, Ph.D., M.A., joins the show to discuss how patients are using AI tools before visits and what that means for trust, communication and care.

Melissa Lucarelli, M.D., FAAFP, speaks with Ronald M. Epstein, M.D., FAAHPM, about how mindfulness, presence and communication shape patient care, physician well-being and medical culture.

Why responsiveness shapes patient experience, retention and operations in modern medical practice.