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To Improve Practice Work Flow, Tackle Patient Scheduling
Scheduling problems are a practice-wide issue, affecting every staff member. Here's how to better understand what's not working and fix it.
Nine Scheduling Techniques to Improve Patient Work Flow
Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.
Six Ways to Improve Patient Satisfaction Scores
Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.
Billing for Chronic Care Management Services
Before deciding to provide and bill for chronic care management, a practice should make sure it has the necessary staff and support structures first.
Proactive Patient Payment Plans Made Easy
It's no secret that patient financial responsibilities are higher than ever. So why wait until after the insurance company pays to collect a big balance from patients?
Four Ways to Handle Cyber Conflict and Negative Reviews
Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.
Building Effective Patient Education Programs
Patient education programs can help physicians empower their patients to be a partner in their own care, and meet quality metric targets.
Five Reasons Your Staff Fails to Collect from Patients
Collecting from patients is vital to a practice's bottom line. But often, it is an inconsistent process, done poorly. Here's what you can do about it.
Patients' Biggest Gripe About Physicians
We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.
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