How to Keep Staff Morale High During Tough Times

As cash-strapped practices face declining reimbursements, something's got to give. Unfortunately, that something is usually staff salaries. So how do you inspire your staff to stay on their game, without that extra something in their paycheck? Here's our guide to keeping morale high and productivity humming along.

ALSO: Are your staff salaries in line with those of your peers? Find out with our 2013 Staff Salary Survey data.

Staff

How to Get Medical Practice Staff to Get Along

Blog | June 15, 2013 | Operations, Staff

By P.j. Cloud-moulds

When you have two dynamic sets of employees at your practice who struggle to get along, what do you do? Here are tips to identify the problems and resolve them quickly.

AMA Looks to Restrict Physician Assistant Role in Healthcare Teams

Blog, News | June 14, 2013 | Healthcare Reform, Operations, Physician Productivity, Staff

By Stephen H. Hanson, PA-C

The AMA is discussing a resolution to severely limit scope of care by physician assistants. It's a solution in search of a problem and comes at a bad time.

Customer Service Techniques All Medical Practices Must Use

Blog | June 14, 2013 | Front Desk, Operations, Patient Relations, Staff

By Robert Thomson

Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.

The Right Way to Fire an Employee at Your Medical Practice

Blog | June 13, 2013 | Hiring Firing, Managers Administrators, Staff

By Audrey "christie" Mclaughlin, RN

When you are letting someone from your staff go, you must exercise caution.

Four Easy Ways to Boost Patient Time of Service Collections

Blog | June 12, 2013 | Finance, Medical Billing & Collections, Patient Relations, Staff, Training

By Aubrey Westgate

Simple ways your medical practice staff can increase the likelihood patients will pay when presenting for appointments.

Getting to Know Your Medical Biller is Time Well Spent

Blog | June 11, 2013 | Finance, Medical Billing & Collections, Performance, Staff

By Marsha Sosebee

Here are five simple ways to get to know and appreciate a key member of your medical practice staff: your biller.

Crisis Communication Tips for Medical Practices

Blog | June 07, 2013 | Operations, Risk Management, Staff, Training

By Robert Thomson

The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.

Pages

Videos
Podcasts

Preparing Your Medical Practice Staff for ICD-10
May 03, 2013 | ICD-10, Coding, ICD-9, Medical Billing & Collections, Payers, Staff, Training
Everybody at your practice has a role in the ICD-10 transition, but that doesn't mean they should all be coders. AHIMA's Kathy DeVault explains.
The Power of Medical Practice Employee Engagement
Conference Report | November 01, 2012 | MGMA12, Staff, Productivity
Stephanie Rollheiser, vice president of CompHealth Locum Tenens, explains how to get medical practice staff truly engaged in their jobs.
Ben Carson, MD: Consult Staff, Patients Prior to Big Changes
Conference Report | October 17, 2012 | MGMA12, Healthcare Careers, Healthcare Reform, Staff, Patient Relations
Before making any big changes at your medical practice, neurosurgeon Ben Carson advises you consult two important stakeholders: your patients and your staff.
Easy Practice Management Improvement Tips for Physicians
July 25, 2012 | Healthcare Careers, Operations, Staff, Accounts Receivable, Health IT, Patient Relations
By Aubrey Westgate
This video interview with MGMA consultant Rosemarie Nelson is packed with simple ways physicians can better balance patient care and practice management.

Finding a Great Marketer for Your Medical Practice
December 21, 2012 | Staff, Hiring Firing, Marketing, Operations
By Marisa Torrieri
How a marketer could help your practice make big profits in 2012, and how to find a great one.
The Importance of Structure in Medical Practice Operations
Conference Report | November 01, 2012 | MGMA12, Health IT, Operations, Staff
Pimmie Lopez of Practice Colleagues discusses the importance of structure in running your medical practice, from clear expectations to the use of health IT.
Using Medical Practice Staff to Improve Your Bottom Line
Conference Report | October 17, 2012 | MGMA12, Staff, Productivity
By Aubrey Westgate
Two healthcare experts weigh in on how staff development and engagement efforts can boost practice revenue.
Successfully Leading Change at Your Practice
Conference Report | October 19, 2011 | MGMA, MGMA, Operations, Staff
By Keith L. Martin
Cory Sevin discusses the main characteristics of a change agent, key steps to take in leading change at a practice, and how to mitigate any adverse reaction to shifts in your office.