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Staff

Good manners lead to highly satisfied patients. To ensure you are practicing great etiquette at your practice, we assembled 15 tips.

#1. Introduce yourself — even if you are wearing a name tag, even if you are the third or fourth person to see patients during their visits, and even if they might never see you again or remember your name.

See more of our tips.

Staff

Providing great customer service at your medical practice boosts revenue and patient satisfaction. Here are 10 tips.

Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.

Despite how you feel about the ICD-10 delay, make it work for you, not against you. Here are five planning strategies to consider.

Here are four assessment areas your practice can use to develop training for the ICD-10 medical coding system transition.

To continue to attract and keep top-quality physician assistants on staff, private medical practices should consider three approaches.

Physician Mary Christ expresses skepticism about the expanding roles for nurse practitioners.

Thoughtful offboarding of a locum tenens physician will ensure continuity of care for patients and maximize the financial benefit to your medical practice.

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