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Cheryl Toth

Cheryl Toth

Cheryl Toth, MBA, is a writer and content developer with KarenZupko & Associates, Inc., www.karenzupko.com. She brings 22 years experience in practice consulting and training, as well as healthcare technology product and executive management to her projects. She can be contacted at ctoth@karenzupko.com.

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When it comes to belt-tightening, staff training is usually one of the first places managers look to cut back. Here are five reasons why you shouldn't.

Higher performing practices look at their staff as dynamic individuals that need training, coaching, and mentoring to stay on top of their game.

Sure your practice is busy, but don't neglect the chance to welcome new hires, and set them on the road to success.

When managing their practices, a lot of very good doctors make bad business decisions because they lack the same data-driven rigor they give to patients.

It's no secret that patient financial responsibilities are higher than ever. So why wait until after the insurance company pays to collect a big balance from patients?

Five Reasons Your Staff Fails to Collect from Patients

Collecting from patients is vital to a practice's bottom line. But often, it is an inconsistent process, done poorly. Here's what you can do about it.

Tech demos often focus on standard features that don't tell the whole story. Take control by providing vendors with a list of the problems you want to solve.

Standard SMS text messaging is not encrypted, secure, or HIPAA compliant. Without taking proper precautions, texting with patients puts your practice at risk.

Information overload is emotionally unhealthy and can result in poor concentration, poor decision making, and an inability to get work done.

Don't be seduced into thinking "more is better." Multitasking can actually slow down productivity in your practice.


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