Judy Capko

Judy Capko

Judy Capko is a practice-management consultant with Capko & Morgan in San Francisco. She is the author of "Secrets of the Best-Run Practices," Take Back Time,” and co-author of "The Patient-Centered Payoff." Capko participates in writing the company's management tips blog: E-mail her here.

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Holding staff accountable is crucial to your practice's success. Doing so will make sure that everyone is committed to both the practice and patients.

Even dedicated staff can sometimes have tunnel vision. But unless team members work together to achieve practice-wide goals, productivity suffers.

It is important for practices to participate in patient-centered programs in order to focus their culture on improving the patient experience.

Physicians can often be pulled in too many directions. Developing strategies to better manage time is one solution.

Technology is an important factor in improving the way you care for your patients. Unfortunately too many practices fail to use it to communicate with them.

Without everyone's cooperation in your practice, change results can be compromised. Here are a few steps you can take to avoid sabotage.

Do you know what type of role you want your practice manager to take on? Be clear about your expectations upfront.

Most medical practices experience some type of patient bottleneck. The good news is there's a solution, if you just look hard enough.

Patient access is getting increased attention through reform initiatives. Here are five steps you can take to make sure patients get appropriate access to care in your office.

Many physicians appear invisible when someone does an Internet search — unless they want to be lost in the fray, it is up to them to make sure they have an accurate listing.


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