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Sue Jacques

Sue Jacques

Facing a tricky situation at your medical practice? Don't know who to ask for advice? Ask Sue. Click here to submit your conundrum for a reply in an upcoming column. We do not include names of those who submit issues or the name of the practice.

Sue Jacques is The Civility CEO®, a professional speaker, certified etiquette and protocol consultant, and author who helps individuals and businesses gain confidence, earn respect, and create courteous corporate cultures. Before becoming The Civility CEO® Sue performed the medical investigation of thousands of unexpected and violent deaths in her role as a forensic death investigator at the medical examiner's office. She has been speaking, coaching, and writing about professionalism, personal branding, and corporate civility since 2000. www.TheCivilityCEO.com.

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Preparing to open a new practice is the ideal time to create your professional brand. It is your opportunity to let patients know who you are professionally.


Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.

Sue Jacques

Patients look to their physicians to lead by example. If your harried day leaves something to desire, here are five remedies.

Like any successful business, your practice needs to be anchored by clearly defined policies. Here's how to develop consensus among your staff.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

Every profession has a rhythm. But when you lose pace with that cadence, you can simultaneously lose the passion you once had for your job.

Cannot afford to give your employee a raise, but want to show them that you value their work? The Civility CEO is here to help.

Whether you are presenting a paper at a large conference or addressing a small group of colleagues, here are seven ways to make your next speech memorable.

Having trouble keeping the noise down at your medical practice to reduce distractions? The Civility CEO has some advice for you.

By working smarter and taking advantage of these six tips to increase efficiency, physicians can find time to rest in the moment.


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