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Sue Jacques

Sue Jacques

Facing a tricky situation at your medical practice? Don't know who to ask for advice? Ask Sue. Click here to submit your conundrum for a reply in an upcoming column. We do not include names of those who submit issues or the name of the practice.

Sue Jacques is The Civility CEO®, a professional speaker, certified etiquette and protocol consultant, and author who helps individuals and businesses gain confidence, earn respect, and create courteous corporate cultures. Before becoming The Civility CEO® Sue performed the medical investigation of thousands of unexpected and violent deaths in her role as a forensic death investigator at the medical examiner's office. She has been speaking, coaching, and writing about professionalism, personal branding, and corporate civility since 2000. www.TheCivilityCEO.com.

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Wondering how to handle unexpected drop-ins at work? Worried about romance at work? Let the Civility CEO help.

Connecting with patients is elementary to the healing process. But how do you know that a touch would be welcome?

Physicians don't appreciate being taken away from their work to attend sessions that provide no value. Here are seven steps to avoid such meetings.

Wondering what's appropriate to wear at your medical practice? Always feel guilty when you go on vacation? Let the Civility CEO help.

Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.

When patients report bad behavior by your staff, what do you do? Let the Civility CEO help with this and with dealing with office clutter.

No matter how you choose to communicate — view every single message you deliver as a piece of formal correspondence that will live on in perpetuity.

Do you spend more time sorting out staffing issues than you do delivering patient care? If so, you might want to consider a different management style.

Wondering how to deal with sticky staff and patient situations? Ask The Civility CEO. She'll answer all your questions about conflict in your practice.

Busy physicians are frequently overwhelmed with competing obligations, both at home and work. You'll be happier if you develop a strategy for saying no.


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