Sue Jacques

Sue Jacques

Sue Jacques is The Civility CEO®, a professional speaker, certified etiquette and protocol consultant, and author who helps individuals and businesses gain confidence, earn respect, and create courteous corporate cultures. Before becoming The Civility CEO® Sue performed the medical investigation of thousands of unexpected and violent deaths in her role as a forensic death investigator at the medical examiner's office. She has been speaking, coaching, and writing about professionalism, personal branding, and corporate civility since 2000.

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Wondering how to deal with sticky staff and patient situations? Ask The Civility CEO. She'll answer all your questions about conflict in your practice.

Busy physicians are frequently overwhelmed with competing obligations, both at home and work. You'll be happier if you develop a strategy for saying no.

People are often oblivious to their irritating habits. Here are strategies for dealing with three types of irksome behavior.

Sharing kind words with patients and staff is critical to building strong relationships. Here are six ways to show gratitude more effectively.

Attending a conference shouldn't be done on the fly. If you prepare ahead of time and have a plan, you'll get the most value for your time.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

Public speaking for medical professionals can be daunting. But adequate preparation and a clear vision of what you want to share will help ensure success.

You're skilled with a scalpel, but do you ever wonder how to handle a knife and fork at a formal meal? Don't worry we've got you covered.

Despite being a welcome addition to a short-staffed practice, a locum tenens doc needs to follow a few ground rules to fit in.

Do you ever wonder if you come across as caring and compassionate or curmudgeonly? This quiz will help you ascertain how you are perceived by others.


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