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Sue Jacques

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Sue Jacques

Sue Jacques is The Civility CEO™, a veteran forensic medical investigator turned corporate civility consultant who helps individuals and businesses gain confidence, earn respect and create courteous corporate cultures. www.TheCivilityCEO.com.

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Networking Strategies for Medical Professionals

Pearl | March 27, 2013 | Pearls, Marketing, Mentoring
By

If you've ever wondered what to do or say at a networking event, you're not alone. Here's everything you need to make a memorable impression.

Becoming a Physician Mentor

Pearl | February 20, 2013 | Pearls, Healthcare Careers, Partnerships, Recruitment, Work/Life Balance
By

Long after your internship is over and your residency complete, people will look up to you as a role model.

Six Ways Physicians Can Improve Their Public Speaking

Pearl | January 16, 2013 | Pearls, Healthcare Careers, Training
By

Being a skilled medical professional doesn't necessarily mean that you're comfortable speaking in public, yet, effective verbal communication is essential for personal and professional success.

Respectful Physician-Patient Communication

Pearl | December 19, 2012 | Pearls, Mobile, Patient Relations
By

Make sure you give your patients your full attention and resist the temptation to multitask on your smartphone. Forcing them to compete for your presence tells patients they come in last on your list.

A Dress Code for Your Medical Practice Staff

Pearl | October 23, 2012 | Pearls, Staff, Patient Relations, Healthcare Careers, Managers Administrators, Operations
By

Whether you work for a huge medical conglomerate or a small private clinic, you may not have much say regarding what you wear to do your job. You do, however, have full control over how you wear it.

Effective Time Management for Physicians

Pearl | August 15, 2012 | Pearls, Scheduling, Productivity, Physician Productivity
By

Whether you're the one who's constantly running behind or the person who continually seems to be waiting for others, these five points will save everyone valuable time.

Rules for the Medical Office Break Room

Pearl | June 19, 2012 | Pearls, Staff, Managers Administrators
By

The break room is the one place people can go for a reprieve from the demands of a busy medical practice. All too often, though, it's a mess. Here are a few tips to help stem the chaos.

How to Close Your Medical Practice the Right Way

Pearl | May 16, 2012 | Pearls, Compliance, Healthcare Careers, Law & Malpractice, Managers Administrators, Operations, Patient Dismissal, Patients
By

Whether you've decided to retire, relocate, or retreat from practice, you can reduce the pain for your patients and staff by following these five guidelines.

Proper Introductions at Your Practice Are Critical to Patient Relations

Pearl | March 07, 2012 | Staff, Billing Compliance, Compliance, Patient Relations, Pearls
By

In the medical world, the way you introduce yourself and others can make or break your relationships — with patients, their families, and your colleagues.

Stopping Gossip at Your Medical Practice

Pearl | October 26, 2011 | Pearls, Staff, Managers Administrators
By

A 4-step guide to help your office: "Stop Talking About Trash ― STAT"

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