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Sue Jacques

Sue Jacques

Sue Jacques is The Civility CEO®, a professional speaker, certified etiquette and protocol consultant, and author who helps individuals and businesses gain confidence, earn respect, and create courteous corporate cultures. Before becoming The Civility CEO® Sue performed the medical investigation of thousands of unexpected and violent deaths in her role as a forensic death investigator at the medical examiner's office. She has been speaking, coaching, and writing about professionalism, personal branding, and corporate civility since 2000. www.TheCivilityCEO.com.

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Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.

When patients report bad behavior by your staff, what do you do? Let the Civility CEO help with this and with dealing with office clutter.

No matter how you choose to communicate — view every single message you deliver as a piece of formal correspondence that will live on in perpetuity.

Do you spend more time sorting out staffing issues than you do delivering patient care? If so, you might want to consider a different management style.

Wondering how to deal with sticky staff and patient situations? Ask The Civility CEO. She'll answer all your questions about conflict in your practice.

Busy physicians are frequently overwhelmed with competing obligations, both at home and work. You'll be happier if you develop a strategy for saying no.

People are often oblivious to their irritating habits. Here are strategies for dealing with three types of irksome behavior.

Sharing kind words with patients and staff is critical to building strong relationships. Here are six ways to show gratitude more effectively.

Attending a conference shouldn't be done on the fly. If you prepare ahead of time and have a plan, you'll get the most value for your time.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

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