Meryl Luallin, a partner at consulting firm SullivanLuallin Group, shares how practices can easily boost their patient satisfaction scores.
As the shift to value-based reimbursement continues, more payers are tying a portion of reimbursement to patient satisfaction scores.
The good news is that boosting patient satisfaction is not a lot of hard work. It simply requires that you — and your staff — take a more thoughtful approach when interacting with each and every patient.
In this presentation, Meryl Luallin, an experienced shadow coach and partner at SullivanLuallin Group, a San Diego-based patient satisfaction consulting firm, shares her top 5 patient satisfaction improvement tips.
You can hear more of Luallin's tips during her session, "Move the Needle Up! How Great Patient Experiences Can Earn Big Payer Bonuses," at the MGMA13 Annual Conference in San Diego.