P2 Mobile Logo


Patient Relations

When Family Members Become Disruptive

Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.

Patient Relations

Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?

©iofoto Images/Shutterstock.com

For practices looking to turn patients into loyal advocates for life, relationship marketing is the way to go

Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.

©Tyler Olson/Shutterstock.com

Practices are sometimes eager to introduce new technologies to patients, but first they must look to see if it could truly benefit their population.


This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.

It is vital for physicians to break out of their individual silos of expertise and network with their peers and colleagues.


Your name is on a physician review site. Scary? Hardly. Embrace those review sites and craft a strategy to bolster your online reputation.


Subscribe to Patient Relations on [sitename]

CME Center

CME Center

Earn CME Credits for reading Physicians Practice articles. Click here to go to our free online CME activities.

By clicking Accept, you agree to become a member of the UBM Medica Community.