In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Eight Steps to Empowering Patients in the Diagnostic Process
These will help physicians empower patients to get involved in the diagnostic process from the moment they first meet.
How to Personalize Your Healthcare Service
Patients are increasingly interested in personalized healthcare service. Here are a few ways to provide that for them.
How Does a Negative Review Cost Your Practice?
Training your staff to prioritize patient service is a great way to protect your online reputation.
Sexual Harassment and Your Medical Practice
Asset protection for physicians takes many forms. Recent events involving sexual harassment are a risk every doctor must protect against.
New HHS Chief Reportedly Picked
Pharma exec Alex Azar could be next in line to take over as Secretary of the Department of Health and Human Services.
Patients Know Their Body Best
This physician listens and respects her patients self-diagnosis while using her medical background to decide treatment methods.
Physicians are People Too
A physician dispels common misconceptions about the profession.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
10 Ways to Improve Patient Health Literacy
Here are a few examples of what medical professionals, administrators and consultants across the United States are doing to improve health literacy.
9 Things to Know Before Switching to DPC
More than 60 percent of physicians say they would consider switching to DPC if circumstances were favorable. Here's what you need to know about the model.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
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