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Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.
Year-End Medical Practice Review: 4 Strategies
Mid-December is a great time to celebrate the year's successes and focus on what went right vs. what went wrong at your practice.
When Patient and Physician Disagree on Treatment
I always seek to provide a therapeutic interaction. However, I often seek it in the certainty of medical knowledge and behind the veneer of science.
Dealing with a Patient's Disruptive Family
Here's how to address and deescalate the situation when family members become disruptive or aggressive, and threaten to hinder patient care.
How Charitable Giving Could Improve Medical Practice Morale
My medical practice donates to various organizations. Recently, I had an idea about how charitable giving could lead to a happier, more professional staff.
Improve Phone Customer Service at Your Practice: 4 Tips
Did you ever call your medical practice to try to understand the first impression patients are getting? If not, you might be placing your reputation at risk.
Patient-Centered Care Versus Patient-Directed Care
We have all experienced patients who demand certain tests or treatments and see the physician’s role as rubber-stamping whatever is desired. Here's how to deal.
Quality Patient Care During the Holiday Season
What do "tidings of comfort and joy" have to do with patient care and reimbursement? A lot can be gleaned from these five words.
HIPAA and Patient Interactions
Robert M. Tennant of the MGMA explores how to keep patient interactions at your medical practice HIPAA compliant.
Reduce Malpractice Risks: Infectious Diseases
The first imported case of Ebola diagnosed in the U.S. underscores the need for practices to actively address risks associated with infectious diseases.
Resolving Conflict among Medical Practice Staff
Consultant Charlie Hauck provides five key components for practices to resolve conflict when it occurs and try to reduce it from happening in the first place.
Top 5 Reasons Physicians Give for Avoiding Social Media
Physician and social media expert Russell Faust describes the top obstacles preventing doctors from utilizing social media as a tool for their medical practice.
Tips for Physicians on Joining and Posting to Twitter
Pediatrician and social media enthusiast Natasha Burgert offers physicians advice on joining and posting to Twitter.
How One Practice Successfully Reduced Missed Appointments
By taking charge, tapping into technology, and implementing changes, chiropractor Jeff Robichaud lowered patient no-shows at his Massachusetts practice.
The Threefold Path to Patient Engagement
There are three key elements to increasing the engagement of both patients and physicians in the care continuum, according to a health IT expert and a health system exec.
Tips for Physicians When Disclosing Medical Errors
This podcast provides physicians key tips for how to disclose and apologize to patients for medical errors.
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