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Patient Relations

When Family Members Become Disruptive

Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.

Patient Relations

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You cannot stop a patient from defaming you online, but taking these steps can help lessen the reputational damage of a single negative review.

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You don't need practice advice, software, or seminars to make patients happy and loyal. You just need to be there when they need you. Here's how.

Patient satisfaction is doubly important now that it is a payment metric. Make sure you are doing everything possible to get the top scores you deserve.

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Experienced physician assistants can help physicians counsel their patients on better nutrition.

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Patient portals are not just a tool for your practice, they can also be the high-tech nucleus of daily operations and patient engagement.

Is there a role for video medicine in the personalized health world of concierge care?

In order to preserve patient trust, when delays snarl the day's schedule always make sure to acknowledge the problem.

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