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Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.
Putting Patients First Before Insurance Companies
Training staff to follow payer policies makes sense, but what happens when that negatively affects patient care?
How Relationship Marketing Can Add Value to Your Practice
For practices looking to turn patients into loyal advocates for life, relationship marketing is the way to go
What Patient Surveys Say About Concierge Medicine
Many industries survey their customers to find out how effectively they are meeting their needs. Medicine is no different.
Consider Patient Population with Tech Investments
Practices are sometimes eager to introduce new technologies to patients, but first they must look to see if it could truly benefit their population.
How Door Timings Tell the Story of Patient Care
This MD started writing down the time she entered and exited an exam room to track patient flow. The data revealed a lot.
Embracing Change in Medical Practice
It is vital for physicians to break out of their individual silos of expertise and network with their peers and colleagues.
Five Online Reputation Management Strategies for Physicians
Your name is on a physician review site. Scary? Hardly. Embrace those review sites and craft a strategy to bolster your online reputation.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Top 11 Reasons to Switch to Direct Primary Care
Staying independent is an ongoing challenge. Here are a few reasons more clinicians are making the switch to direct primary or concierge care.
Physician-Recommended Websites for Patients
We asked physicians for the websites they recommend to patients who are looking for reliable health information. Here's what they said.
Seven Social Skills They Don't Teach in Medical School
Patients and colleagues benefit from a physician's ability to communicate with confidence. Mastering such skills leads to increased career satisfaction.
Nine Tips for Building Your Practice’s Website
Planning on building an engaging website to attract patients? Here are nine tips that should get you started.
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