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Patient Relations

When Family Members Become Disruptive

Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.

Patient Relations

Promoting commercial products, like television's Dr. Oz, can present a conflict of interest for physicians.

Congratulations, you've hired a new NP or PA. Now be sure your patients know and understand who they'll be seeing.

Physicians hold a sacred trust to guard their patients' secrets, dignity, and lives. Succumbing to the temptation to vent frustrations is never right.

So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.

Physicians are expected to keep personal emotion distanced. Yet, even as we care deeply for our patients, we fail to do the same for ourselves.

It can be challenging to convince patients to sign up for and actively use your medical practice's patient portal. Here are 10 tips from experts.

Anonymous, electronic remarks can be hurtful to your pride and medical practice. Here are four ways to handle potentially detrimental online reviews.

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