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Patient Relations

When Family Members Become Disruptive

Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.

Patient Relations

An organization of surgical outpatient centers recently implemented a strategy around patient-centered care, with a good deal of success.

Teams of medical specialists working toward a clear patient-stated goal, while being reimbursed for value, is the direction healthcare needs to go.

Marni Jameson

Marni James of the Association of Independent Doctors explains how physician practices can remain independent in today’s environment.

Here are five practical tips for physicians that are planning on retiring in the next few years and don’t want to be ill-prepared.

Cheri Kane

Practices are going to have to accept pricing transparency experts say, otherwise they'll get left behind as consumers push this trend forward.

The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.

Jeff Wood

Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.


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