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Patient Relations

Master Your Reviews

Physicians are increasingly being reviewed online, through sites like Yelp, Vitals, and others. How can you ensure that your practice doesn't get a bad rating?

Patient Relations

Ron Harman King

Every physician practice is dealing with stretched resources these days, but that's not an excuse for bad customer service.

Spending a few minutes explaining health insurance benefits to patients prior to the appointment should become a requirement.

Ron Harman King

What is the way to improving poor reviews from patients online? One expert says it comes down to basic customer service.

This doctor says one patient's care plan reemphasized why he has continued to stay independent in the era of consolidation.

Certainly physicians want to be responsive to their patients. But they shouldn't provide 24/7 "on-demand" services like Amazon.

Sam Wijesinghe, PA-C, AAHIVS

Experiences of a certified PA shed light on how all physicians can help care for patients with or at-risk for HIV.

Once thought of as elitist, more physicians are considering converting to concierge practice. Here are the numbers.

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