In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Harrowing Diagnosis Brings out Best in Physician
For this doc, reacting to and treating a patients potentially life-threatening diagnosis brings out the best in her.
Learning to Adopt a Slow Medicine Work Flow
As things start to pick up at her new practice, this doctor shares some of the challenges of her new practice model.
6 Lessons from the Opioid-Related Murder of a Physician
The tragic murder of Dr. Todd Graham due to not prescribing opioids to a patient is a cautionary tale for physicians and other providers.
Improving Patient Experience and Your Bottom Line
Looking to increase your bottom line? Try using technology to improve the patient experience at your practice.
Crucial Lessons from Falling-Behind Medical Practices
A recent survey shows a grim, but still avoidable, extinction for some medical groups. Here's what these guys need to do to turn it around.
Study Finds Few ER Visits are Avoidable
In a recent study, researchers found that only 3.3 percent of emergency room visits are avoidable. Also, Houston-area hospitals brace for hurricane fallout.
Effective Physician-Patient Communication is a Must
Amid new theories on benefits of sharing medical records with patients, this physician believes a trusting physician-patient relationship remains essential.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
Earn CME Credits for reading Physicians Practice articles. Click here to go to our free online CME activities.
By clicking Accept, you agree to become a member of the UBM Medica Community.