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Patient Relations

Making the Most of Your Patient Portal

It's understandable that many of you are hesitant to implement a patient portal. But practices that have taken the plunge say the time and money spent implementing the new technology leads to big payoffs — and quickly. Here's how to select, implement, and market a portal that will appeal to your patients.

Patient Relations

As physicians, we have fundamentally failed to clearly communicate to patients what we do, what we cannot do, how we do it, and why it costs what it does.

A former boss once said to me, “Medicine is all about the docs.” Indeed it is, but the staff that supports the docs determines how patients feel about the practice.

Some patients are choosing to drive long distances to continue seeing a trusted physician who has moved. But is it OK to retain a "back up" physician, just in case?

Technology continues to be promoted as a way to increase efficiencies; but will doctors lose that important human contact and touch as it grows?

Patient surveys almost always sound like a good idea, but most of the time poorly thought-out objectives and questions make them a waste of time and money.

Despite rising rates of prescription drug abuse, there is no real consensus in the physician community on treatment protocols. Physicians often follow their own heart.

Smart use of your patient portal can not only help physicians meet meaningful use rules, but also foster better patient interactions.

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