Physicians are increasingly being reviewed online, through sites like Yelp, Vitals, and others. How can you ensure that your practice doesn't get a bad rating?
Eliminate Unnecessary Steps in the Patient Path
Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Enhancing the Patient Experience with Exceptional Customer Service
Customer service has become an integral component of maintaining a successful practice. Here's how to improve the patient experience.
Effectively Managing Difficult Conversations with Patients
It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.
Finding Empathy for Patients on a Difficult Day
When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.
6 Insights into Physicians Who Tweet
You don't have to be a TV doctor to effectively reach a potential audience on Twitter, says new research on doctors using the social media platform.
Redefining the Doctor-Patient Relationship
The days of the doctor knows everything are over. Physicians must work hand in hand with patients to improve outcomes.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
7 Customer Service Tips for Physicians and Staff
We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.
8 Patient Collection Mistakes to Avoid
Medical practices are struggling to collect patient accounts while honoring payer contracts. Here's what not to do.
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