In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Are Payers Compensating Your Practice Properly?
By thoroughly understanding your payer contracts, you take a step towards insuring timely and accurate payments.
How to Give Bad News to Your Patients
Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.
7 Reasons to Join a Payer's Value-Based Payment Plan
Value-based care is a scary prospect for many physicians. Here are seven reasons why they shouldn't be afraid.
The Shift to Understanding the Person behind the Patient
Technology is a useful tool to personalize the patient experience along the care journey while improving well-being and producing better outcomes.
The 4 P’s of Healthcare Social Media Governance
Social media is a must for practices to engage patients in today's day and age. So a governance program is essential.
Stories Have Healing Power, For Both Patients and Doctors
Research has shown that patient stories can heal. In this regard, Open Notes is a movement that can improve the doctor-patient relationship.
Making Better Connections via Mobile-enabled Care Management
One of Nebraska’s largest health plans put down the telephone and picked up mobile-enabled tech to show true gains in its care management efforts.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
7 Customer Service Tips for Physicians and Staff
We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.
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