In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Documenting in the EHR and Focusing on the Patient
Physicians need to document care in the EHR, but they can either keep the computer out of the room or embrace it to focus on the patient.
Addressing Physician Sexual Misconduct
A lawyer points to recent cases for examples of the importance of members of the medical community reporting sexual misconduct.
Don't Assume Your Patients Know Medicine
You might think a medical issue is widely understood, but for many patients, they won't know what you're talking about.
Dealing with All Kinds of Problem Patients
All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves.
Medical Fraud can be Difficult to Prove
Although allegations of fraud are common in a medical practice, they can often be more difficult to prove than most people realize.
Informed Consent and the Medical Practice
A recent case in Alabama highlights the importance of filling out informed consent papers thoroughly in order to avoid ending up in a courtroom.
Best Online Tools for a Subscription Practice
If you are interested in starting a direct care practice, here are a few tools that will be of assistance to you for documentation, billing, and more.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
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