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Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Retail-Based Clinics: Recommendations for Patients
If your medical practice is concerned about patients' retail clinic use, you may want to consider sharing these recommendations with your patients.
Debating a Physician's Role in Assisting Patient Death
Should physicians use our craft to assist our patient's deaths to fulfill our obligation to alleviate suffering? Here are two sides of the argument.
Four Ways to Adapt to Changing Patient Expectations
As Millennials and Generation Y join the workforce, and as Baby Boomers move past middle age, practices will need to meet changing expectations.
Suing for Defamation Over a Negative Online Review
If a patient posts a negative review of you or your practice after a visit, there are six key elements you need to prove for it to truly be defamatory.
Ten Online Health Resources to Recommend to Patients
Are your patients relying too much on inaccurate information from Dr .Google? Here are some resources to steer them in a better direction.
Telephone Etiquette Tips for Medical Practice Staff
Meeting patient expectations is the surest way to increase their satisfaction with your practice. Telephone management is a good place to start.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
How to Start Using Social Media at Your Medical Practice
Want to get more involved in social media at your medical practice but not sure where or how to start? Here's some guidance.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
The 8 Rules of Social Media for Medical Practices
Don't avoid using social media in your medical practice just because of HIPAA fears. Here are eight tips to get it right.
Facebook Use in a Large Group Medical Practice
Creating an online community through social media is great for patient engagement. It also helps your patients learn more about your practice.
Ten Things Physicians Wish Patients Understood
We asked physicians what they wish their patients understood about their profession. Here's what they said.
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