In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
How to Say No to Unreasonable Patient Requests
Some patients don't want to hear it, they just want their unreasonable request accepted. Here's how to say no.
Patience is a Virtue at Your Practice
Sometimes the toughest thing to tell a patient is to have patience. But, as this doc explains, that may be the only answer to what ails them.
Digital Marketing vs. Traditional Healthcare Marketing
Here are a few reasons why practices need to invest in digital healthcare marketing over traditional methods.
Who Should Control the New Healthcare System?
The latest attempts to repeal and replace Obamacare are no better than the health law itself.
A Very Revealing Patient History
To his physicians dismay, a patient pulled out all of the stops when asked to talk about his family history.
9 Things to Know Before Switching to DPC
More than 60 percent of physicians say they would consider switching to DPC if circumstances were favorable. Here's what you need to know about the model.
Harrowing Diagnosis Brings out Best in Physician
For this doc, reacting to and treating a patients potentially life-threatening diagnosis brings out the best in her.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
Earn CME Credits for reading Physicians Practice articles. Click here to go to our free online CME activities.
By clicking Accept, you agree to become a member of the UBM Medica Community.