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Patient Relations

Making the Most of Your Patient Portal

It's understandable that many of you are hesitant to implement a patient portal. But practices that have taken the plunge say the time and money spent implementing the new technology leads to big payoffs — and quickly. Here's how to select, implement, and market a portal that will appeal to your patients.

Patient Relations

Medical school taught you a lot, but it didn't teach you everything. Here are 10 of the biggest lessons physicians say they learned while practicing medicine.

Much of great customer service medical practices comes down to whether you can help patients differentiate their wants from their needs.

Don't take your patients or their business for granted. One of the best marketing strategies is to engage patients on a personal level.

Your relationships with patients play a huge role in attracting potential patients to your medical practice. Don't miss out due to poor patient service.

Patients are foremost people and they sincerely appreciate caring physicians and staff members. Don't forget to build customer service into your daily practice.

Companies are pushing physician-based telemedicine as a solution. But, while promoters may have not thought things through, physicians must.

There are not always clear answers under HIPAA, particularly when it comes to mental health issues. Here is some guidance.

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