In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
AMA Urges Patient-first Language to Destigmatize Obesity
Four years after declaring obesity a disease, the national doctor's group is urging new terminology for physicians to use in exam rooms.
Protecting and Improving a Practice's Online Reputation
The best way to build and improve an online reputation is to take control of what people are posting about your practice.
In Medicine, Honesty Is the Best Policy
Admitting mistakes as a physician is never easy, but providing patients with the truth is part of a physician's job.
A Personal Experience in Providing Care Overseas
This practitioner shares his experience in providing care in Guatemala on a recent mission trip.
Concierge Physicians and the Good Doctor
By ensuring they have adequate face-to-face time with patients, concierge physicians are providing wholesome care.
What are Patients Looking for in a Physician?
New data reveals what potential patients are looking for when they are searching for a doctor. It comes down to insurance, convenience and more.
Digital Tools are Fueling Increased Patient Engagement
More patients are engaged with their healthcare, thanks to increased use of patient portals and other digital tools.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
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