Patient Relations

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Navigating Difficult Patient Encounters
10 simple tips to help you manage your most challenging patients.


7 Ways to Integrate Social Media into Your Practice
Social media isn't just a tool for doctors to share health information. It's also a tool to establish your practice as a credible source for health-related information.
 

New American Patients Putting Physicians Under the Microscope
Physicians are now the ones under close examination by a new generation of patients.
 

Podcast: Dealing with 'Problem' Patients
Learn how to manage patient expectations in this podcast, featuring patient advocate Trisha Torrey. "Problem" patients covered in this session include the impatient patient, the "Googler," and the angry patient.
  

Patient Compliance Techniques That Work
The cost of patient noncompliance, for patient outcomes, your bottom line, and the healthcare system, has been well documented. But when nagging fails, what can you do? A lot, actually. Check out these strategies for increasing patient adherence and outcomes.
 

Related stories from our Practice Notes blog:
 

Patient Moments of Truth and Your Practice: Waiting Room Experience

Is It Possible for Patients to Become Too Engaged in Their Healthcare?

Avoiding Patient Satisfaction Measurement Pitfalls

Top 10 Changes in Patient Expectations 

Putting the ‘Action’ in Patient Satisfaction 

Managing the Six 'I's of the Patient Experience 

How to Deal with Problem Patients 

Physicians on the Receiving End of Bills from Patients Sick of Waiting 

Mentoring Programs Teach Medical Students Medicine, Empathy 


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PatientRelations

February 2, 2012
Defending Yourself Against a Medical Malpractice Claim
You've heard all the guidance about the importance of good patient relations and documentation as a way to avoid a malpractice suit. But now, you think you may have a problem. Here's what to do. More »
January 28, 2012
Top 4 ACO Considerations for Physicians
Confused about how 'accountable care' will affect your practice? We're here to help. More »
January 1, 2012
'How I Chose to Become a Physician'
This physician was at a crossroads when he picked up a copy of 'The Citadel.' More »
December 20, 2011
Managing Difficult Change at Your Medical Practice
Change can be great — when handled correctly. Here's how to stay on-point. More »
December 19, 2011
Sharing Patient Feedback with Your Staff
Make the most of patient complaints and compliments by communicating carefully with your team More »
December 7, 2011
New Primary-care Models Can Change the Way You Practice Medicine
Don't be afraid to think outside the box More »
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PracticeNotesBlog


What Does the Physician Practice of the Future Look Like?
February 3, 2012

Ever wondered what the future holds for your practice and your career? Here are four scenarios that might provide a better picture.

Healthcare Providers Play Crucial Role in Helping Victims of Abuse
Stephen Hanson, PA-C , February 3, 2012

I would urge each and every one of you to be familiar with the warning signs of abuse, and the resources available to you all as healthcare providers.

Encouraging Patients to Use Online Communication
J. Scott Litton, Jr., MD , February 3, 2012

How do we motivate or encourage patients to contact our office electronically?



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PatientRelationsNews

Sporadic cerebral amyloid angiopathy revisited: recent insights into pathophysiology and clinical spectrum -- Charidimou et al. 83 (2): 124 -- Journal of Neurology, Neurosurgery & Psychiatry
jnnp.bmj.com - 2/1/12
Search the BMJ. Search this site. An international peer-reviewed journal for health professionals and researchers in all areas of neurology and neurosurgery. J Neurol Neurosurg Psychiatry. 2012; 83: 124-137 doi: 10.1136/jnnp-2011-301308.
Compliance - Physicians Practice
www.physicianspractice.com - 1/15/12
6 Things You Should NEVER Say to a Patient. ... Patient Billing &Payment: Efficient Technology for Reducing Costs and Accelerating Patient Payments.
Litigation Center in the News
www.ama-assn.org - 1/13/12
Media reports on Litigation Center activities.
amednews: Electronic banking could save health system $4.5 billion :: Jan. 12, 2012 ... American Medical News
www.ama-assn.org - 1/12/12
A CMS interim final rule says administrative costs will be lowered significantly by standardizing electronic fund transfers, a uniform arrangement developed as part of reform.|A CMS interim final rule says administrative costs will be lowered significantly by standardizing electronic fund transfers, a uniform arrangement developed as part of reform.
The effectiveness of a new generation of computerized drug alerts in reducing the risk of injury from drug side effects: a cluster randomized trial -- Tamblyn et al. -- Journal of the American Medical Informatics Association
jamia.bmj.com - 1/12/12
Objective To determine whether computerized prescribing decision support with patient-specific risk estimates would increase physician response to psychotropic drug alerts and reduce injury risk in older people. ... Intervention Intervention physicians

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