In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Dispelling Major Myths about Patient Engagement
The Cleveland Clinic’s Adrienne Boissy described how those in healthcare can overcome misconceptions about digital engagement at this year’s HIMSS17 conference.
Balancing Patient Privacy with Patient Engagement
With a goal in making electronic patient engagement efforts as informative and user-friendly as possible, health care practitioners are challenged with maintaining the security and privacy of patients.
Personalized Medicine: Patients Want This Kind of Care
This doctor is learning that genetics, nutrition analysis, microbiome surveys, and other personalized care services is what patients want.
The Power of Data Entry Drain on Physician Job Satisfaction
In our recurring blog "Inbox," we get reader feedback on whether or not physicians can still love practicing medicine in the age of "data entry."
Convenience is Vital to Beating the Minute Clinics
Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.
The Evolving Patient-Doctor Relationship is as Vital as Ever
A lot stands in the way of a strong patient-doctor relationship these days, specifically the cost of care. But physicians must remain committed.
Pros and Cons of Giving Patients EHR Access
While there are challenges associated with providing patients with EHR access, the benefits make it worth it, according to two experts.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
7 Customer Service Tips for Physicians and Staff
We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.
Earn CME Credits for reading Physicians Practice articles. Click here to go to our free online CME activities.
By clicking Accept, you agree to become a member of the UBM Medica Community.