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Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.
On the Journey towards a Patient-First Culture
An organization of surgical outpatient centers recently implemented a strategy around patient-centered care, with a good deal of success.
Atul Gawande: Patients Need Pit Crews, Not Cowboys
Teams of medical specialists working toward a clear patient-stated goal, while being reimbursed for value, is the direction healthcare needs to go.
Helping Independent Physicians Stay That Way
Marni James of the Association of Independent Doctors explains how physician practices can remain independent in today’s environment.
A Few Retirement Exit Strategies for Physicians
Here are five practical tips for physicians that are planning on retiring in the next few years and don’t want to be ill-prepared.
Patient Pricing Transparency Movement Hits Stride
Practices are going to have to accept pricing transparency experts say, otherwise they'll get left behind as consumers push this trend forward.
Major Trends in Medical Practice Staffing
The advent of team-based healthcare means a more coordinated approach to seeing patients. It also means different staffing roles and ratios.
Roles of Staff, Technology in Patient Collections
Developing better patient collections processes depends not just on good staff policies and training, but the newest in HIPAA-compliant technology.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Eleven Things to Never Say to Patients
Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.
Eleven Ways to Improve Patient Wait Time
Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.
Ten Tips to Getting Paid at Your Medical Practice
Patients and payers are your two main practice revenue sources. Here's how to collect more for the work you do every day.
Eight Ways to Improve Patient Communications
Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.
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