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Before you cut loose your most difficult patients, check out our expert tips and tactics for mending broken relationships.
When a Patient Gets On Your Nerves
Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.
The Problems with Direct-to-Consumer Pharma Advertising
While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.
Discharging Problem Patients the Right Way
Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it.
Dealing with the Aggressive Patient
What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.
A Physician's Perspective: Parents Who Refuse to Vaccinate
We accept patients whose parents refuse to vaccinate them into our practice, but it's not an easy road, and it's not an easy decision.
Dealing with Mistrustful Patients
This physician wonders why her patients so often refuse low-risk, high-benefit treatments because the media or family friends say they are dangerous.
Dismissing a Patient for Seeing Two Physicians
Some patients are choosing to drive long distances to continue seeing a trusted physician who has moved. But is it OK to retain a "back up" physician, just in case?
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
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