Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.
Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it.
What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.
I appreciate the business my medical practice receives, but my staff and I also need to attend to our personal lives as well and we can't sacrifice that.
I understand that to each individual patient there is no one more important, no one more urgent. But I am one physician and can only see one person at a time.
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Physicians avoid dismissing patients for various reasons. What’s your main reason?