Whether your patient is angry or manipulative, there are certain ways to deal with them. Here are eight strategies to employ.
All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves.
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.
While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.
Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it.
What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.
We accept patients whose parents refuse to vaccinate them into our practice, but it's not an easy road, and it's not an easy decision.
This physician wonders why her patients so often refuse low-risk, high-benefit treatments because the media or family friends say they are dangerous.