In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
The Why and How of Dismissing a Patient
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
When a Patient Gets On Your Nerves
Should you apologize for becoming frustrated with a patient? The Civility CEO weighs in on this and more.
The Problems with Direct-to-Consumer Pharma Advertising
While there may be a benefit to pharmaceutical companies advertising to consumers directly, this doctor sees too many problems with it.
Discharging Problem Patients the Right Way
Discharging a patient from your practice can be a difficult decision. However, if done the right way, your practice will be better for it.
Dealing with the Aggressive Patient
What should you do when a patient becomes difficult during an office visit? Trust your instincts on the safety of patients and staff, and have a plan.
A Physician's Perspective: Parents Who Refuse to Vaccinate
We accept patients whose parents refuse to vaccinate them into our practice, but it's not an easy road, and it's not an easy decision.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
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