In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Practices Must Review Patient Intake Processes
Don't allow new patients to wait 30 minutes because of an outdated intake process, here are ways to make it more efficient.
Using Appointment Data to Predict Your Practice's Future
Nate Moore doesn't have a crystal ball, but he says that every practice should be able to plan ahead based on appointment data.
A Model for Improving Patient Appointment Access
Using the bathtub can help explain how practices must maintain appropriate supply and demand with patients.
Automating Appointments Satisfies Physicians and Patients
By using schedule automation, a multi-specialty practice in Mass. is saving time and headaches, while also improving the patient experience.
PAs Taking the Modern Medical Practice by Storm
The PA profession has seen tremendous growth in the last six years. There are multiple reasons for its increased popularity.
Are Free-Standing ERs a Rip-Off?
Unaffiliated ERs are becoming popular due to their convenience, but are the high prices worth the level of care?
The Social Media Physician
Can't get an appointment with your doctor? This practice has a better way to "connect" with him.
Simple Tips to Help Doctors Stay on Schedule
Are your physicians struggling to keep up with patient visits? Here are some small ways you can help them stay on time.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Eleven Ways to Improve Patient Wait Time
Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.
Eight Things You Don't Want to Hear in the Exam Room
All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.
2015 Technology Survey Results
Here are the results from our 2015 Technology Survey, Sponsored by Kareo, featuring replies from more than 1,100 medical practices on their use of EHRs, patient portals, and other tech tools.
Nine Scheduling Techniques to Improve Patient Work Flow
Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.
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