In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Convenience is Vital to Beating the Minute Clinics
Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.
Preparing for a New Year and to be Prepared
This doctor has decided on an eternal New Year's resolution to be on time. Unfortunately, she's discovered there is such a thing as over-preparation.
Eliminate Unnecessary Steps in the Patient Path
Look for areas to improve patient satisfaction, such as removing or reducing the time patients spend in the waiting room.
Making Your Patient Waiting Room Friendly for All
The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.
5 Steps to Maintaining Your Online Reputation as a Doc
For physicians today, maintaining your online reputation is a must. Here are five steps to get you on the right path.
Questions to Ask Before a Medical Office Redesign
Before embarking on a practice redesign you should have a clear vision of the responsibilities your architect will take in your practice's new build.
Designing Your New Medical Office Space
If your practice is considering an office redesign or building a completely new space, make sure you ask the right questions first.
Simple Tips to Help Doctors Stay on Schedule
Are your physicians struggling to keep up with patient visits? Here are some small ways you can help them stay on time.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Eleven Ways to Improve Patient Wait Time
Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.
Eight Things You Don't Want to Hear in the Exam Room
All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.
2015 Technology Survey Results
Here are the results from our 2015 Technology Survey, Sponsored by Kareo, featuring replies from more than 1,100 medical practices on their use of EHRs, patient portals, and other tech tools.
Nine Scheduling Techniques to Improve Patient Work Flow
Consultant Judy Capko provides nine ways to effectively meet your practice's scheduling demands.
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