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Ten Conflict Management Tips for Medical Practices
Dealing with difficult personalities and the resulting conflicts that arise can be an everyday occurrence at many practices. Here's how to address such issues more effectively.
Balancing Patient Need and Safe Prescribing
With insurance changes and the increase in use of controlled substances, it can be hard for physicians to separate the drug seekers from those truly in need.
Dealing with Awkward Patient Encounters
Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.
When Medical Professionals Get Involved with a Family Member's Care
There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.
Training Medical Practice Staff to Deal with Angry Patients
If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.
Dealing with Disruptive Patient Behavior
When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.
The Patient-Physician Relationship: When Does it Start?
Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Dealing with 'Problem' Patients
Both physicians and patients enter a practice visit with certain expectations. Sometimes they are the same but sometimes, they differ and the relationship can get strained.
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