In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Legal Pain Management for Physicians
Legal advice on how to ensure you don't get in trouble for negligent conduct in taking care of a patient with a drug-seeking problem.
The Family History Question You Can't Ask of Patients
It'd be nice to ask a new patient about their family history with malpractice lawsuits. Unfortunately, that's not allowed, as this physician finds out.
7 Takeaways from Real-Life Malpractice Cases
Malpractice incidents are unfortunate for all involved, but can provide insightful lessons for practices. Here are seven takeaways from real-life suits.
Stop Signing Doctor's Notes to Avoid Being Sued
There is a precedent happening in pediatrics as helicopter parents and overbearing daycare centers have created a sharp increase in "doctor's notes."
Can Tort Reform Get Rid of Silly Lawsuits?
At least one doctor expresses his desire for malpractice reform to enacted, to put an end to frivolous lawsuits. Don't send in the clowns!
Collecting from Payers and Patients Is Draining
An administrative director reflects on the many emotions of collecting money from payers and patients in today's healthcare climate.
An Open Letter to Patients
A healthcare professional takes time to address some of the misconceptions patients may have when they present for care.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
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