In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
6 Ways to Address Sexual Harassment at Your Practice
You will likely have an issue with sexual harassment at your practice, here are six ways to deal with the problem and ensure it gets resolved.
Eight Steps to Empowering Patients in the Diagnostic Process
These will help physicians empower patients to get involved in the diagnostic process from the moment they first meet.
How to Handle Employee and Patient Complaints
Every practice has them: disgruntled employees and patients. Here's how to handle their complaints and avoid lawsuits.
Is the Surgeon General up to the Task?
There are a lot of public health issues that need addressing — can the new Surgeon General tackle them in an effective manner?
How PAs Help Identify and Manage Addiction
A physician assistant specializing in treating addiction shares some of the ways she spots drug seekers and addicts on the job.
How to Say No to Unreasonable Patient Requests
Some patients don't want to hear it, they just want their unreasonable request accepted. Here's how to say no.
Patience is a Virtue at Your Practice
Sometimes the toughest thing to tell a patient is to have patience. But, as this doc explains, that may be the only answer to what ails them.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
7 Takeaways from Real-Life Malpractice Cases
Malpractice incidents are unfortunate for all involved, but can provide insightful lessons for practices. Here are seven takeaways from real-life suits.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
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