In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
The Why and How of Dismissing a Patient
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Effectively Managing Difficult Conversations with Patients
It can be hard to have conversations when patients are non-compliant or being given bad news. Here are some strategies to manage these exchanges.
Finding Empathy for Patients on a Difficult Day
When you're having a tough day and wondering why anyone would be a primary-care physician, it can be hard to empathize with patients.
Florida's Ruling on Suicide Puts Physicians at Risk
A recent ruling on patient suicides by the Florida Supreme Court puts physicians at added risk for something they have little control over.
How to Treat a Turkey as Your Patient
Has a turkey come into your office for an appointment? Use this doctor's example on how you should treat them as a patient.
6 Ways to End a Doctor-Patient Relationship
Sometimes physicians are forced to terminate a relationship between themselves and a patient. Here are six ways to do that.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Physicians Reveal Biggest Pet Peeves About the Job
What really grinds the gears of physicians? We asked our advisory board to share and here's what they had to say.
10 Ways to Treat Pain without Opioids
Opioid prescriptions and associated addictions have reached epidemic proportions, resulting in the call for physicians to utilize alternative treatment methods.
Eight Ways to Improve Patient Communications
Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.
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