In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
How PAs Help Identify and Manage Addiction
A physician assistant specializing in treating addiction shares some of the ways she spots drug seekers and addicts on the job.
How to Say No to Unreasonable Patient Requests
Some patients don't want to hear it, they just want their unreasonable request accepted. Here's how to say no.
Patience is a Virtue at Your Practice
Sometimes the toughest thing to tell a patient is to have patience. But, as this doc explains, that may be the only answer to what ails them.
6 Lessons from the Opioid-Related Murder of a Physician
The tragic murder of Dr. Todd Graham due to not prescribing opioids to a patient is a cautionary tale for physicians and other providers.
Care Lessons from Early Days of an Outbreak
This healthcare provider shares his experiences on having two brothers who succumbed to HIV/AIDS in the 1980s and how it's shaped his outlook in medicine.
Don't Assume Your Patients Know Medicine
You might think a medical issue is widely understood, but for many patients, they won't know what you're talking about.
Dealing with All Kinds of Problem Patients
All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
7 Takeaways from Real-Life Malpractice Cases
Malpractice incidents are unfortunate for all involved, but can provide insightful lessons for practices. Here are seven takeaways from real-life suits.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
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