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Difficult Patients

Difficult Patients

Dealing with difficult personalities and the resulting conflicts that arise can be an everyday occurrence at many practices. Here's how to address such issues more effectively.

With insurance changes and the increase in use of controlled substances, it can be hard for physicians to separate the drug seekers from those truly in need.

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.

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