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Difficult Patients

When Family Members Become Disruptive

Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.

Difficult Patients

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Here are six steps to protect yourself and your practice from malpractice suits stemming from a patient's prescription addiction.

Effective communication is essential for delivering quality patient care and establishing a good relationship. Here are eight tips to help.

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Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

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We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.

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Before you fire off a response to a negative patient review, here are seven things to consider. You don’t want to post something potentially worse online.

Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.

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Our pediatric practice has a new policy: no more medical excuse notes. Here's why we did it and how we let everyone know about our new stance.

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