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Difficult Patients

Difficult Patients

Illness can lead to trying and often tender times for patients and their loved ones. Here are five ways physicians can manage intimate patient encounters.

There is a fine line between being an educated patient advocate, and being a know-it-all family member who is in the medical field.

If you've ever heard a staff member try to calm an angry patient down on a phone call, you have a great opportunity for training.

When patients are sick they are not at their best. However, you should clearly articulate which types of poor behavior you'll never tolerate at your practice.

Someone tell me when a physician's relationship with a patient starts and how far does the physician's responsibility go until the patient receives care.

Getting patients to understand hospital privileges — and what I can do for them when admitted — is often a difficult discussion.

A recent interaction involving a patient's mother makes me wonder why we can't dismiss family members and if there's a lawsuit on my horizon.

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