In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Care Lessons from Early Days of an Outbreak
This healthcare provider shares his experiences on having two brothers who succumbed to HIV/AIDS in the 1980s and how it's shaped his outlook in medicine.
Don't Assume Your Patients Know Medicine
You might think a medical issue is widely understood, but for many patients, they won't know what you're talking about.
Dealing with All Kinds of Problem Patients
All patients bleed red and will likely pay in green, but physicians have to make sure to watch out for themselves.
Opioid Prescriptions Falling, CDC Says
According to new data from the CDC, opioid prescription rates fell over a five-year period from 2010 to 2015, but are still triple where they were in 1999.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
Legal Pain Management for Physicians
Legal advice on how to ensure you don't get in trouble for negligent conduct in taking care of a patient with a drug-seeking problem.
The Family History Question You Can't Ask of Patients
It'd be nice to ask a new patient about their family history with malpractice lawsuits. Unfortunately, that's not allowed, as this physician finds out.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
7 Takeaways from Real-Life Malpractice Cases
Malpractice incidents are unfortunate for all involved, but can provide insightful lessons for practices. Here are seven takeaways from real-life suits.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
Earn CME Credits for reading Physicians Practice articles. Click here to go to our free online CME activities.
By clicking Accept, you agree to become a member of the UBM Medica Community.