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Sometimes, a patient's family members can become disruptive or aggressive, and threaten to hinder patient care. Here's how to address and deescalate the situation.
Responding to Negative Online Patient Reviews: 7 Tips
Before you fire off a response to a negative patient review, here are seven things to consider. You don’t want to post something potentially worse online.
How to Create a Disgruntled Patient
Staff-to-patient communication generally reflects what the staff really believes, and that often reflects poorly on a practice.
Sorry Parents, No More Medical Excuse Notes
Our pediatric practice has a new policy: no more medical excuse notes. Here's why we did it and how we let everyone know about our new stance.
Ten Online Health Resources to Recommend to Patients
Are your patients relying too much on inaccurate information from Dr. Google? Here are some resources to steer them in a better direction.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Three Ways Physicians Can Reduce Drug Misuse
New data from Quest Diagnostics suggests while the rate of misuse of prescription drugs is high, there are strategies for physicians to use with patients.
When Families Secretly Intervene in Patient Care
It's hard treating individual patients, complicated treating families, and extremely difficult when families want to be "anonymously" involved.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
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