In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
The Patient Empathy Problem Physicians Must Face
One physician nearly died from a ruptured tumor in her liver. From this life threatening experience, she learned the importance of empathy in medicine.
What are the Rules of HIPAA During an Emergency?
A recent scenario brought up questions of HIPAA compliance during an emergency, such as patient exhibiting erratic behavior.
Less is More When it Comes to Prescribing Medication
Prescribing more medication to a patient isn't always the answer and can be dangerous, as this doctor recently learned.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Practices Can Always Improve Upon Patient Relations
Providing excellent customer service isn't rocket science and yet, as this editor has seen, it seems to not be a priority for many organizations.
The Why and How of Dismissing a Patient
Enough is enough, you are ready to dismiss a patient. What are the right reasons to do so and what actions can you take?
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
Physicians Reveal Biggest Pet Peeves About the Job
What really grinds the gears of physicians? We asked our advisory board to share and here's what they had to say.
10 Ways to Treat Pain without Opioids
Opioid prescriptions and associated addictions have reached epidemic proportions, resulting in the call for physicians to utilize alternative treatment methods.
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