In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Collecting from Payers and Patients Is Draining
An administrative director reflects on the many emotions of collecting money from payers and patients in today's healthcare climate.
An Open Letter to Patients
A healthcare professional takes time to address some of the misconceptions patients may have when they present for care.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
When Patients Don't Pay Their Bills
Some patients just assume physicians are rich and they don't need the money. Thus, they skip out on paying their bills.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
For This Practice, Following HIPAA is Complicated and Messy
A practice is discovering that the universal truth around HIPAA compliance is there is no universal truth. Every scenario is different.
The United Airlines Debacle: 4 Lessons for Doctors
United Airlines unceremoniously booted a physician off his flight and in the process unintentionally taught practices a few valuable lessons.
How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
Patient Dismissal: When and How to Do It
Watch our on-demand webinar on patient dismissal — when to do it and how to do it correctly.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
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