Front Desk

Front Desk

In the first 10 seconds to 30 seconds of a patient's visit, you can make a big difference in their satisfaction with your medical practice.

Here are some low- and no-cost ways physicians can reduce wait times and increase patient satisfaction.

Religion, politics, sports, patient information, and personal lives are topics best avoided by staff members. Here's why and how it can affect your business.

Here are five best practices for selecting, managing, and supervising your medical practice staff and improving their communication skills

Keeping an eye on medical practice employees can be tricky, so implement transparency, accountability and expectation into their daily work life.

Is your clinic overlooking the basic premises of customer service? We'll fix that!

Here are tips that require your front desk to be accountable for all the money coming in and going out of your office to avoid possible embezzlement.


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