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Front Desk

Front Desk

When annual reviews for practice employees come around, having measurable metrics in place will make the meeting go more smoothly. Here are some ideas.

Each year, athenahealth ranks payers on how easy they are to work with providers. Here are the company's top 5 for categories including Blues, and regional.

In the first 10 seconds to 30 seconds of a patient's visit, you can make a big difference in their satisfaction with your medical practice.

Here are some low- and no-cost ways physicians can reduce wait times and increase patient satisfaction.

Religion, politics, sports, patient information, and personal lives are topics best avoided by staff members. Here's why and how it can affect your business.

Here are five best practices for selecting, managing, and supervising your medical practice staff and improving their communication skills

Keeping an eye on medical practice employees can be tricky, so implement transparency, accountability and expectation into their daily work life.

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